Bladder Cancer Navigator Assistant

Description

Company Overview

Urology of Virginia is dedicated to improving the lives of our patients through exceptional urological care and service. With a long history of serving Hampton Roads and northeastern North Carolina, our team of board-certified urologists and skilled healthcare professionals is committed to providing comprehensive, high-quality care in a compassionate and patient-focused environment.

Driven by our Core Values, we are committed to creating a culture of professionalism, teamwork, accountability, and excellence. Every team member contributes to exceptional patient experiences, strong teamwork, and high-quality care.

Job Overview

The Bladder Cancer Navigator Assistant is a specialized clinical support position responsible for assisting the Bladder Cancer Patient Navigator with comprehensive care coordination for a disease-specific population of urology and bladder cancer patients. This position provides individualized support to patients, families, and caregivers by helping identify and overcome clinical, logistical, financial, and access-related barriers that may impact timely access to and quality of medical care. The Bladder Cancer Navigator Assistant will work closely with the Bladder Cancer Patient Navigation team, urology providers, medical oncology teams, nursing staff, pharmacy, specialty pharmacy, billing, patient/ markets access, and other members of the cancer center to coordinate treatment and ensure patients receive timely, safe, and compassionate care throughout their bladder cancer treatment journey.

The ideal candidate will have a basic understanding of urology with an interest in gaining knowledge and experience within GU- oncology to include diagnosis, staging, risk stratification, surveillance, and treatment of bladder cancer. Knowledge of the clinical purpose, treatment schedules, administration considerations, and common side effects associated with intravesical therapies is highly desirable.

A primary responsibility of this position is the administration of intravesical bladder cancer therapies, including BCG, Mitomycin-C (MMC), and Gemcitabine. Treatments are performed Tuesdays and Thursdays in Virginia Beach and Wednesdays at Harborview, under the direction and supervision of the cancer center providers. The Bladder Cancer Navigator Assistant will follow established treatment protocols, medication handling requirements, infection prevention practices, and clinical safety procedures while monitoring patients for treatment-related concerns and communicating appropriately with the treating provider.

Duties and Responsibilities

Employee Core Values:

• People First – Delivers exceptional customer service by putting patients first, approaching challenges with a problem-solving mindset, and consistently demonstrating professionalism, compassion, and respect for everyone
• Be Accountable – Consistently reliable and hard-working, demonstrating strong accountability and deep commitment to achieving responsibilities and goals
• We Before Me – Collaborative team player who steps in to help first and actively encourages teamwork to achieve shared goals
• Pursue Excellence – Expects, projects, and demonstrates excellence through consistent attention to detail in everything they do
• Communicate Well – Consistently delivers clear, concise, and professional communication across all interactions

Clinical Duties and Responsibilities:

• Performs intravesical bladder instillations on Tuesdays and Thursdays in Virginia Beach and Wednesdays at Harborview, under the supervision of the cancer center providers
• Follows established protocols for bladder cancer instillations, including patient assessment, catheter placement, medication administration, post-treatment instructions, and documentation
• Verifies treatment orders and follows established safety procedures prior to administration of intravesical therapy
• Accurately documents treatments, patient correspondence, and any adverse symptoms or complications in the medical record
• Completes appropriate documentation for accurate insurance filing, in a timely manner
• Identifies and communicates clinical concerns or changes in patient condition to the appropriate provider or member of the care team
• Assists with coordination of laboratory testing, imaging, procedures, and follow-up appointments related to the patient's treatment plan
• Provides patients and caregivers with appropriate education and reinforces provider-directed treatment instructions

Bladder Cancer Navigation Support:

• Assists the Bladder Cancer Patient Navigator in managing the caseload of patients with bladder cancer and others, under the care of the cancer center providers
• Serves as a consistent point of contact for patients, helping direct them to appropriate clinical and community resources in a compassionate and timely manner
• Assists patients with scheduling and maintaining follow-up appointments, imaging, laboratory testing, procedures, and other components of their treatment plan
• Assists the Patient Navigator with implementing, monitoring, and documenting the patient's plan of care and utilization of available resources
• Helps identify barriers that may interfere with timely treatment or follow-up and communicating these barriers to the appropriate member of the care team
• Assists the Bladder Cancer Navigator with coordinating prescribed treatments and helping ensure patients begin therapy in a timely manner
• Assist the Bladder Cancer Navigator with obtaining insurance authorizations, and financial assistance to prevent delays in treatment
• Follows outstanding clinical or administrative needs and assists with these to help prevent delays in treatment
• Maintains knowledge of available patient resources and assists patients in accessing appropriate services
• Supports ongoing communication between patients, providers, navigators, and other members of the healthcare team
• Provides timely updates to the Bladder Cancer Navigator regarding patient concerns, treatment needs, scheduling barriers, or changes in clinical status
• Performs other duties as assigned in support of the Bladder Cancer Navigation program and cancer center operations

Requirements

Required License/Experience/Skills

• Demonstrated clinical competency with urinary catheter placement and medication administration/management
• Knowledge of or willingness to learn bladder cancer disease state, intravesical therapies, and established treatment protocols
• Ability to recognize clinical concerns, problem-solve appropriately, and communicate directly with physicians and other members of the healthcare team when necessary
• Strong verbal and written communication skills with patients, families, physicians, and coworkers
• Ability to multitask, prioritize responsibilities, and function effectively in a fast-paced clinical environment
• Strong attention to detail and commitment to accurate clinical documentation
• Ability to work collaboratively as part of the Bladder Cancer Navigation team
• Willingness to assume additional responsibilities and duties as assigned by the Navigation team, manager, or physician
• Demonstrates compassion, professionalism, accountability, and a patient-centered approach to care

Preferred License/Experience/Skills

• Minimum of one year of clinical experience in a medical or oncology setting 

Equal employment opportunity for all is a very important philosophy for our practice. We will evaluate all applicants and employees without regard to race, color, religion, national origin, sex, age, non-disqualifying disability, history of military service, genetic information, or any other status protected by law. This policy applies to all employment practices, including, but not limited to, recruitment, employment, assignments, promotions, reassignments or transfers, disciplinary matters, establishment of rates of pay or other compensation, and selection for training programs.