Intake Director

Responsibilities

Cypress Creek Hospital is a free-standing 128-bed, acute care psychiatric hospital located in north Houston, TX, and minutes south of The Woodlands. Cypress Creek Hospital features individual units for adolescents and adults and offers inpatient acute care, partial hospitalization, and intensive outpatient programs. On average, over 10,000 patients receive care from our compassionate health care team each year at Cypress Creek Hospital. We are comprised of a tenured dedicated team of Psychiatrists, Nurses, Social Workers, Mental Health Technicians and Support Staff where delivering compassionate care is our mission.

To learn more about Cypress Creek Hospital visit our website at: www.cypresscreekhospital.com

The Intake Director is accountable for the oversight and direction of the hospital’s Intake (Admissions) Department.  Position provides direction to a staff of specialists in the provision of patient access to care and behavioral health assessment services, including call management, clinical evaluations for level of care, crisis intervention, admissions, and referrals. 

This position interfaces closely with the hospital’s medical staff, nursing staff, fellow department heads, and administration, as well as external referring agencies and payers.  The Intake Director is responsible for the department’s budget, FTE management, policies and procedures, regulatory compliance, service excellence, and data management/analysis. In addition, the Intake Director participates with the senior leadership team in the development and management of processes related to the hospital’s strategic goals.

Hours are based on departmental and facility needs and may include day, evening, and weekend hours, as directed by the CEO/Managing Director.

Job Duties/Responsibilities:

• Directs the screening of potential patients for admission into the program and initiates the integrated assessment process.
• Monitors all intake/appointment information calls 24 hours a day and prepares appropriate forms.
• Functions as a liaison between physicians and families.
• Ensures that all vital patient assessment information is referred accurately to the attending physicians, and that patient historical information obtained is complete to facilitate an accurate determination for the appropriate level of care.
• Ensure that referral sources are notified of, or participate in, decisions about appropriate transitions between levels of care.
• Prepares morning meeting reports to communicate pertinent census information, referral sources, pending admissions and follow-up action pending admissions, pending discharges and nature of discharge.
• Assure patient’s rights are upheld in compliance with all state and federal regulations.
• Provide for guest relations and ensure the appearance of the facility and way program staff communicate with patients, families, referral sources and fellow staff is effective and professional.
• Involve appropriate facility management in all decisions and review these decisions with CEO prior to implementation.
• Assure adequate supervision and evaluation processes for all staff members and delegate these responsibilities as appropriate.
• Provide for educational needs and professional development of staff.
• Ensure that the staff schedule and configuration will meet the hospital needs.
• Ensure an adequate system of communication and reporting is maintained between all staff members, as well as other departments involved in the ongoing operation of the program.
• Ensure the department meets TJC, Medicare and federal/state regulatory requirements.
• Develop and implement a Performance Improvement Plan, evaluate the results monthly, and report results to the Performance Improvement Committee in a timely manner.
• Ensure that all deficiencies identified through the performance improvement analysis are addressed with appropriate problem-solving actions.
• Review all risk management occurrences and ensure that complete and timely reports are submitted to Risk Management.
• Analyze department statistical data to determine and respond to trends.

Benefit & Rewards Highlights

• Student Loan Forgiveness Program.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network, and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico, and the United Kingdom.

For additional information visit www.uhs.com.

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For additional information please contact: [email protected]

Qualifications

 Requirements:

• Bachelor’s degree in nursing, master’s degree preferred.
• Licensed by the Board of Nurse Examiners for the State of Texas (or licensed in a compact state).
• Three (3) to five (5) years direct clinical experience in a psychiatric or mental health setting.
• Leadership experience preferred.
• Knowledge of assessment and referral techniques and accepted procedures.
• Knowledge of TJC, CMS and state/federal regulations.
• Excellent communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work twelve (12) hour overnight shifts, including some weekends.

EEO Statement 

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws.

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