Select Medical

Inpatient and outpatient rehabilitation services network

Customer Service Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeCamp Hill, PA, USA

About the Job

Requirements

A high school diploma or GED is required.
At least one year of customer service experience in hospitality, retail, or banking is required.
Computer proficiency and experience with Windows-based technologies are required.
Phone or call center experience is required.
Discretion and secure information management are required when handling confidential and sensitive information.
A medical background, such as insurance or front desk experience, is preferred.
Ability to solve problems independently is preferred.
Ability to handle difficult situations with a positive attitude is preferred.
Interpersonal, oral, and written communication skills are preferred.

Responsibilities

Answer, forward, and log incoming calls according to directions from the Central Business Office Manager or Supervisor.
Understand insurance and patient responsibilities in relation to account balances and billing.
Resolve patient, physical therapy center, and internal account inquiries verbally and in writing, forwarding inquiries to the Lead, Accounts Receivable team members, or appropriate supervisors when unable to resolve them.
Take patient payments and apply them correctly to accounts.
Process and forward incoming mail according to department protocols.
Document all verbal and written communications concerning specific patient accounts in the billing system.
Assist and support other departments and appropriate staff members in resolving patient account inquiries.
Provide appropriate Central Business Office staff with feedback about changes in payers, plans, contracts, addresses, or other important account billing information.
Follow all HIPAA requirements defined by the Compliance Department.
When not taking inbound calls, perform other duties as assigned.

Desired Qualifications

Medical background, such as insurance or front desk experience.
Ability to solve problems independently.
Ability to handle difficult situations with a positive attitude.
Interpersonal, oral, and written communication skills.

Overview

Customer Service Representative

(On-site, Camp Hill, PA)

Starting at $16.50/hr

Why work for Select?

We are committed to your growth and success!

-Career Advancement opportunities

-Competitive pay, benefits and PTO

-Eligible for referral bonuses

-Thorough orientation program

-Team oriented environment

Professionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances.

Responsibilities

Answer, forward and log incoming calls in the manner specified by the Central Business Office (CBO) Manager or Supervisor.
Comprehend insurance and patient responsibilities in relation to account balances and billing.
Resolve patient, physical therapy center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the Accounts Receivable team or appropriate supervisors as necessary if unable to resolve inquiry
Take patient payments and applying to account correctly.
Process and forward incoming mail according to department protocols.
Document the billing system concerning all verbal and written communication relative to the specific patient accounts.
Assist and support other departments and appropriate staff members as needed to resolve patients account inquiries.
Provide feedback to the appropriate CBO staff when informed of changes in payers, plans, contracts, addresses, or other vital account billing information.
Follow all HIPAA requirements as defined by Compliance Department.
When not taking inbound calls; will work on other duties as assigned.

Qualifications

Required Qualifications

High school diploma or GED required.
Minimum one year of Customer Service Experience in Hospitality, retail, or banking
Must have computer proficiency and experience in Windows-based technologies
Phone or call center experience.

Preferred Qualifications

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Medical Background (Insurance, Front Desk, Etc.)
Excellent problem-solving skills and the ability to do so independently
Ability to handle difficult situations with a positive attitude
Good interpersonal, oral, and written communication skills

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

An extensive and thorough paid orientation program.
Paid Time Off (PTO) and Extended Illness Days (EID).
Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
A 401(k) retirement plan with company match.
No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans

Compensation: 16.5 to N/A (USD)

About the Company

Select Medical

Inpatient and outpatient rehabilitation services network

Select Medical operates a network of hospitals and rehabilitation centers across the United States, providing critical illness recovery, inpatient rehabilitation, and outpatient rehabilitation. It coordinates patient care from acute treatment through recovery using both inpatient and outpatient programs, with revenues from patient services, insurance reimbursements, and healthcare partnerships. The organization distinguishes itself with a focused rehabilitation specialty, a large nationwide footprint, and a commitment to employee development and work-life balance to maintain high-quality care. Its goal is to help patients regain independence and return to daily life through effective, patient-centered rehabilitation and recovery services.

Company size: 10,001+
Company stage: IPO
Headquarters: Mechanicsburg, PA
Founded: 1996

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