Inside Sales Representative

JOB DESCRIPTION:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the Inside Sales Representative, you will be responsible for managing and nurturing a high-volume portfolio of approximately 1,500 existing accounts with annual revenue under $299,000. This role focuses on delivering high-touch customer engagement, identifying growth opportunities, and strengthening long-term relationships. As a pivotal part of the sales organization, the Inside Sales Representative proactively supports customer needs, ensures proper service routing, and uncovers commercial opportunities that drive incremental revenue and overall account health.

What You’ll Do

Customer Portfolio Management

• Manage, retain, and engage a book of business consisting of approximately 1,500 existing accounts under $299,000 annual revenue.
• Conduct proactive outreach to customers to review account activity, understand needs, and maintain consistent engagement.
• Ensure customers are appropriately connected to the correct service or support channel, providing guidance and seamless handoffs.
• Deliver high-touch support, ensuring customers feel valued, informed, and supported in maximizing their product or service portfolio.

Sales Growth & Opportunity Identification

• Identify cross-sell and upsell opportunities through relationship-building, account insights, and need-based discovery.
• Utilize value-based selling techniques to transition conversations from service-related topics to strategic growth opportunities.
• Qualify opportunities and move them through the sales funnel, contributing to territory revenue targets.
• Review customer portfolios regularly to identify whitespace opportunities and unmet needs.

Engagement & Relationship Building

• Maintain a regular cadence of customer engagements with a minimum of 16 customer contacts daily.
• Build trust-based relationships that support loyalty, retention, and long-term revenue stability.
• Communicate proactively about product updates, value propositions, and relevant solutions aligned with customer business needs.

Sales Process & Funnel Management

• Contribute to a healthy and predictable sales funnel with high-quality opportunities at each stage.
• Monitor funnel metrics, including value, conversion rates, stage distribution, and cycle velocity.
• Develop and maintain a territory business plan in alignment with the Inside Sales Manager.
• Document all activities using CRM tools to ensure accuracy and visibility of customer interactions and pipeline status.

Sales Evolution & Training Requirements

• Master call scripts, conversation frameworks, and messaging sequences.
• Apply value-based selling techniques to shift service conversations into commercial opportunities.
• Develop capabilities in objection handling, opportunity identification, and funnel progression.
• Effectively guide customer conversations while ensuring appropriate support channel routing.

Key Performance Indicators (KPIs)

• Customer Engagement: 16+ customer contacts per day
• Revenue Goal: $34.8MM annual target (aligned to plan)
• E-Cup Goal: In alignment with annual business objectives
• Funnel Value: Meeting or exceeding target expectations
• Funnel Health: Strong conversion rates, stage balance, and opportunity quality
• Velocity: Speed and efficiency in progressing opportunities through the pipeline
• Territory Business Plan: Alignment with and contribution to the Manager’s strategic direction
• Sales Incentive: Eligible for performance-based sales incentives

Requirements

• Experience in inside sales, account management, or customer-facing roles preferred
• Strong communication and active listening skills
• Ability to engage high-volume accounts while applying strategic sales methods
• Competence with CRM systems and digital outreach tools
• Ability to manage competing priorities in a fast-paced environment

Location

This position is based in Philippines.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

TOX ARDx Toxicology

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)