All Accor

Global hotel management, franchising, loyalty program

Front Office Executive

Hotel Guest ServicesUpdated on Nov 11

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

A diploma in Tourism or Hospitality Management is required.
At least 2 years of relevant experience in a similar capacity is required.
Excellent reading, writing, and oral proficiency in English is required.
Good working knowledge of Microsoft Excel, Word, and PowerPoint is required.

Responsibilities

Handle daily administration, greet visitors, respond to guests’ queries and complaints, and book rooms.
Maintain high customer-service standards at the Reception desk and consistently exceed customer expectations.
Motivate and develop the Reception team to ensure smooth department functioning and promote teamwork.
Bring matters that may affect the hotel’s interests to Management’s attention.
Ensure the quality and appropriateness of customer service.
Maintain the Front Office log book and shift reports.
Respond to inquiries and resolve problems effectively.
Ensure guests receive a swift, smooth, professional, and friendly check-in and check-out.
Maintain quality in all aspects of the job.
Maintain records of banquet and other hotel functions.
Liaise with other departments to resolve day-to-day administrative and operational issues.
Carry out other duties that reasonably fall within the expectations of the post.
Adhere to the Procedures and Standards Manual.
Initiate and implement improvements to service in all areas.
Liaise with Housekeeping regarding room status.

Desired Qualifications

Ability to speak other languages and basic understanding of local languages.

Job Description

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Adhere to the Procedures & Standards Manual.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Liaise with Housekeeping for the Room Status.

Qualifications

Diploma in Tourism / Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

WHAT IS IN IT FOR YOU:
Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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