HybridHybrid role based in New York City, with an office in Dumbo, Brooklyn.
Customer Experience & SupportCustomer Success
About the job
Requirements
Three to five years of experience in Customer Success, Technical Account Management, or Operations.
Experience with FinOps or cloud infrastructure, such as AWS, GCP, or Azure.
Ability to work with metrics, dashboards, and financial modeling.
Ability to translate technical value into clear business outcomes.
Based in New York City and able to collaborate in-office with the team.
Startup experience and comfort building structure in fast-moving environments.
Responsibilities
Own customer relationships after the sale, including onboarding, adoption, and ongoing engagement.
Analyze customer spend with the team, identify savings opportunities, and clearly communicate results.
Build and maintain dashboards and reports highlighting customer impact and return on investment.
Partner with Engineering to share feedback, shape features, and improve the user experience.
Develop repeatable playbooks for account management and renewal processes as the company scales.
Advise engineering and finance leaders managing cloud spend.
Desired Qualifications
Experience supporting customers in cloud, DevOps, FinOps, or infrastructure-heavy environments.
Familiarity with AWS, GCP, and Azure cost structures, billing models, and optimization levers, including reserved instances or savings plans, commitments, rightsizing, and anomaly detection.
Ability to translate data into insights using tools such as Looker, Tableau, Metabase, or BigQuery.
Background working with modern SaaS tools such as Notion, Linear, HubSpot, Snowflake, dbt, and Jira.
Prior experience at a fast-growing startup building or operationalizing Customer Success processes from zero to one.
Comfort working closely with engineers, FinOps practitioners, and product managers.
Strong storytelling skills, including turning dashboards, data, and outcomes into clear customer narratives.
Interest in cloud economics, cost efficiency, and helping companies scale more intelligently.
About North Cloud
The public cloud is rapidly evolving, with businesses investing over $200B annually in cloud technology. As AI accelerates demand for scalable infrastructure, cloud costs are soaring, and most teams still rely on spreadsheets to manage them.
At North, we're building the next-generation cloud spend management platform. We give companies real-time visibility, control, and automation over their cloud finances, so they can grow efficiently, without wasting time or money.
Backed by top-tier investors and trusted by global customers like Brave, The New York Public Library, and SumUp, we're assembling a world-class team to redefine how businesses manage cloud infrastructure.
About the role
We’re hiring a Customer Success Manager to join our growing team in New York. You’ll be the primary point of contact for customers: helping them get onboarded, understand their cost data, and see continuous value through automation and insights.
You’ll report to our VP of Sales and work closely with our Engineering and GTM teams to translate technical savings into business impact, ensuring our customers not only save money, but scale smarter.
What you'll do
Own customer relationships post-sale: onboarding, adoption, and ongoing engagement.
Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly.
Build and maintain dashboards and reports that highlight customer impact and ROI.
Partner with Eng. to share feedback, shape features, and improve the user experience.
Develop repeatable playbooks for account management and renewal processes as we scale.
Become a trusted advisor to engineering and finance leaders managing cloud spend.
What We’re Looking For
3–5 years of experience in Customer Success, Technical Account Management, or Operations.
Experience with FinOps or cloud infrastructure (AWS, GCP, or Azure).
Data-driven and comfortable working with metrics, dashboards, and financial modeling.
Excellent communicator who can translate technical value into clear business outcomes.
Based in New York City (hybrid) with ability to collaborate in-office with our team.
Startup experience: comfortable building structure in fast-moving environments.
Nice to Have
Experience supporting customers in cloud, DevOps, FinOps, or infrastructure-heavy environments.
Familiarity with AWS, GCP, and Azure cost structures, billing models, and optimization levers (RI/Saving Plans, commitments, rightsizing, anomaly detection).
Ability to translate data into insights using tools like Looker, Tableau, Metabase, or BigQuery.
Background working with modern SaaS tools (e.g., Notion, Linear, HubSpot, Snowflake, dbt, Jira).
Prior experience at a fast-growing startup where you built or operationalized CS processes from 0→1.
A passion for making complex technical concepts simple and accessible.
Comfort working closely with engineers, FinOps practitioners, and product managers.
Strong storytelling skills—turning dashboards, data, and outcomes into crisp narratives for customers.
Interest in cloud economics, cost efficiency, and helping companies scale more intelligently.
Work Setup
Hybrid role based in New York City, with an office in Dumbo, Brooklyn.