IT Application Support Engineer

Job Description

Where will you based and what business will you support?

Based in Belo Horizonte/Indaiatuba; Brazil; you will be joining a globally distributed team that  supports the application landscape for two of our major products/Programs: ADMS and ComLIMS. 

In a nutshell 

As an IT Application Support Engineer you will be working with our software support application teams, to provide L1 and L2 support for software application related issues ang managing incidents

How you can help us:

• Working with cross functional teams spread across geographies, within service level agreement in order to solve customer issues
• Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
• IIS troubleshooting & ability to read the event viewer logs from Windows server.
• L2 support - diagnosis, investigation, resolution, coordination with business, application owners.
• Creation of ticket and tracking through lifecycle
• Co-ordinating  with L3 support for application bug/ enhancement requirement.
• Escalating and following-up in a timely manner about all blocking issues and issue deviation from SOP’s.
• Responsible to drive all technical and functional issues towards closure.
• Database manipulation (like MSSQL/T-SQL scripts/queries)
• Practices on ITIL framework to assist in day-to-day BAU Operations..

Qualifications

Are your our kind of extraordinary?

You have:

• 2-4 years of Application troubleshooting experience (level 2 support; level 3 escalation) and ability to coordinate with multiple teams to solve the issues..
• Experience in debugging the apps with API / REST services.
• Proven ability to work within service level agreement in order to solve customer issues.
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
• Have good practice on ITIL framework to assist in day-to-day BAU Operations.
• Experience in working with cross functional teams spread across geographies.
• Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.
• Understanding of single sign on.
• Good knowledge of DB, SQL & understanding of UML.
• Excellent analytical and problem-solving skills.
• Excellent verbal/written communication skills in English.
• Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.
• Successful teamwork experience and demonstrated leadership abilities are required.
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements.
• Ability to articulate and present different points-of-views on various technologies

You are:

• Customer focused and goal orientated with keen attentive to detail.

What else should I know?

The following skills are an advantage: 

• Any experience in handling functional needs / conducting functional sessions is added advantage.
• Experience in cloud concepts & handling of application hosted on cloud.
• Understand of terraform, Observability, Error handling in Cloud setups.
• Writing automated scripts / queries for validating applications.
• Any Azure / DevOPS certification

Additional Information

What do we offer?

• Stable employment - a company that is a leader in its field.
• Package of necessary tools for work - phone, laptop.
• Opportunities for development.
• Work in an international company.
• Work in hybrid mode - 4 days of work from the office each week.

We support your development! Do you feel like you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In under 40 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1,000 independent companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

The Eurofins network generated EUR 7.296 billion revenues in FY 2025, and has been one of the fastest growing listed European companies for almost three decades.