Large Fleet Workout Analyst
Teleperformance
Large Fleet Workout Analyst
Teleperformance
Outsourced customer experience management services
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than500,000 employees,developmentof an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, weremaintrue to our core values of integrity, respect, professionalism,innovationand commitment.
Autonomous - We encourage and trust your decision-making skills
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the Job
Manage assigned list of past due accounts from first day delinquency to final resolution. Work toestablishan outcome that will cure delinquency by collecting past due amounts in a professional and courteous manner with specific emphasisoffulfilling the company value ofmaintainingand building Customer Focus. Analyze payment relief requests by completing workout write up in designated credit system (eCP). This includes detailed financial analysis ofBalanceSheet, Income Statements and Cash Flowstatementand projections provided by customers. Responsible for negotiating, arranging payment plans, and skip tracing to minimize the organization's losses. Special attention must be applied to high-risk accounts thatrepresentsignificant exposure to the company.Provide assistanceas needed to customers in the form of either an extension or restructure. Ensure compliance with all applicable regulations including both the local and global Credit Rules.
Responsibilities
What You Drive :
Delivering results in line with the company's targets& objectives. Effectively work assigned queue of accounts.Make outbound calls and ensure timely collections of payments and/or establish payment plans as needed to support customer situations until final resolution.Complete extension or restructure requests and provide recommendations toCollectionsTeamincluding analysis of the associated risk and benefits.
Responsible for exception processing, liaise with trustees, attorneys, repossession agents and skip agencies or other approved vendors to maximize recovery opportunities. Ensurehigh riskand complex accounts aremonitoredand escalated when needed. Gather facts and information and analyze to ensure we are providingappropriate solutionsor taking the next best action on an account.
Monitor existing portfolio of suppliers; seek opportunities to expand and contract vendor engagements while focusing on efficiency and effectiveness;establishgovernance for ongoing vendor relationship management. Build mutual accountability to create partnerships with vendors, actively developing and monitoringcontracts& SLAnegotiated, with the Procurement team.Identify, quantify,reportand manage all risks associated with outsourcing opportunities, processoptimizationand/or operational efficiencies; champion support for opportunities with management.
Provide support to team members in the collections department and communicate/work with other departments to resolve matters. Support extension and vendor approvals for the collections team based on established LOAs.
Support continuous process improvements for the collections team with a focus on validating andmaintainingup-to-date procedures in Compass. Work closely with other departmental subject matter experts to share best practices, trainstaffand improve overall department knowledge of collections. Support projects and special assignments as a subject matter expert.
Ensure compliance with both local and global credit rules and any other applicable regulations.
Special Assets Committee presentations and Risk review reports.
Preferred Skills
Bachelor's degree in Business Administration, Finance,economicsor Equivalent work experience in the finance industry
3+ years of experience in Customer Service and Collections
Strong communicationand interpersonal skills whether in a leadership or group member role
Solid problem-solving and decision-making skills
Strong Financial Statement Analysis skill
Commercial funding experience
Credit Adjudication experience
French language speaking/writing is an asset
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid9 weeksof training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Salary
Competitive –commensuratewith experience
Location
Hybrid, 75 Eglinton Ave E. Toronto, ON M4P 3A4 (3 days on-site and 2 days remote)
Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Outsourced customer experience management services
Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.
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