Full-Time
Product Support Specialist
Board International
501-1,000 employees
Consolidated financial and operational planning
No salary listed
Mumbai, Maharashtra, India
In Person
Early morning Indian shift: 4:30 AM to 1:30 PM IST.
Bachelor's, Master's
 Customer Experience & Support (1) |
|---|
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- A Bachelor's or Master's degree in Management Information Systems, Computer Science, Mathematics, or a relevant field.
- Proven experience working in a customer support role using a case management platform.
- Experience with Client/Server Operating Systems and Cloud solutions.
- Ability to understand and learn complex systems while communicating with different stakeholders.
- Ability to work against tight deadlines within an exciting environment.
- Strong skills in critical thinking, decision making, problem solving, and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in English.
- Investigate issues raised by Board users while using mission-critical solutions.
- Work on open product-related cases, focusing on root cause analysis and troubleshooting.
- Communicate with customers via email, calls, and the ticketing platform on a daily basis.
- Regularly communicate investigation and fix progress and statuses to several stakeholders.
- Research and document issues as Knowledge Base articles.
- Attend and support implementation projects onsite when required.
- Collaborate with Software Development, Professional Services, Pre-Sales, and Sales Consultants to resolve highly complex technical issues related to solution deployment.
- Meet Board's Premium Support obligations to customers and ensure adherence.
- Previous experience with SaaS and Enterprise Performance Management software.
- Knowledge of Network Management.
- Familiarity with SQL and ODBC data source connections.
Board International offers an enterprise planning platform that unifies financial and operational planning to improve business performance. It combines data into a single source of truth and uses AI/ML to provide real-time insights, scenario-based forecasting, and external data. The platform features a code-free environment, secure cloud infrastructure, and connectors to major data sources for rapid deployment across industries, supporting consolidation, reporting, and compliance. Its goal is to help organizations accelerate profitability, drive growth, and respond quickly to market changes through continuous planning and agile resource allocation.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chiasso, Switzerland
Founded
1994
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See people who can refer or advise you
Simplify's Take
What believers are saying
- January 2026 Board Agents launched globally, expanding attach opportunities across finance teams.
- Prevedere integration and five million external signals strengthen forecasting relevance during volatile demand.
- John Damgaard became chairman in July 2026, signaling governance for faster scaling.
What critics are saying
- Microsoft now ships hosted agents, Teams, and Copilot publishing, compressing Board's moat.
- No disclosed valuation for the $120 million 2026 round signals limited pricing leverage.
- If agentic planning adoption stalls, Nordic Capital may force a sale by 2027.
What makes Board International unique
- Board Agents on Microsoft Foundry embeds planning workflows inside Azure-native enterprise infrastructure.
- Prevedere gives Board external economic intelligence, not just internal FP&A data.
- 2,000+ customers and brands like H&M, BASF, Toyota validate global planning depth.
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 6%Board appoints John Damgaard as Chairman of the Board. Boston, MA - July 23, 2026 - Board, a leading provider of Agentic Enterprise Planning software for financial and operational planning, today announced the appointment of John Damgaard as Chairman of the Board, succeeding Mike Gordon. Damgaard joins Board as the company expands its platform with dedicated AI agents for finance, supply chain, and merchandising planning, supporting its next phase of growth. Damgaard brings more than two decades of experience building and scaling enterprise software companies through periods of rapid growth and ownership transitions. With a background in computer science, Damgaard combines deep technical and product expertise with extensive experience as a software executive and board director. He currently serves as CEO of KKR-owned Ensora Health. Previously, he was CEO of VelocityEHS and MatrixCare, as well as COO of Mediware Information Systems, now WellSky. Damgaard also serves as Chairman of Siteimprove and sits on the Boards of Directors of VelocityEHS and TrueContext. He brings a wealth of experience working with private equity firms including OMERS, CVC, Partners Group and Nordic Capital. "Mike has been an outstanding Chairman, and we are grateful for his leadership and contribution to Board's growth over the past several years," said Jeff Casale, CEO of Board. "As we expand our platform and accelerate our growth, John's track record of building and scaling global enterprise software businesses will be invaluable. We are delighted to welcome him as Chairman." "Board has built a highly differentiated platform and has a compelling opportunity to redefine enterprise planning through AI," said John Damgaard. "I look forward to working with the leadership team and the Board of Directors to build on the company's momentum and help customers make faster, better decisions across their businesses." About board. Board's Agentic Enterprise Planning Platform powers financial and operational planning for more than 2,000 organizations worldwide. Industry leaders trust Board to turn complex data into better decisions with AI, analytics, and tailor-made solutions for enterprise-grade challenges. Global brands including H&M, BASF, Burberry, Toyota, Coca-Cola, KPMG, and HSBC use Board to enhance workflows and strengthen their competitive edge. With 25 offices worldwide, Board is recognized by leading analysts including BARC, Gartner, and IDC.
Board, an AI continuous planning platform, has announced new Office of Finance Agents at its Board Beyond conference in London. The company introduced the FP&A Agent and Controller Agent, designed to automate financial tasks including three-statement modelling, variance validation, and financial consolidation. The platform now features enhanced Microsoft 365 integration, allowing users to work in Excel whilst maintaining connection to governed enterprise data. Board has also unified econometric and operational forecasting capabilities following its 2024 acquisition of Prevedere, which combines internal metrics with over five million external economic signals. The company plans to expand its AI agent portfolio with upcoming Merchandiser Agent and Supply Chain Agent releases. Board's platform serves global brands including H&M, BASF, Burberry and Toyota.
Board, an enterprise planning platform provider, has launched Board Agents built on Microsoft Foundry, delivering AI agents for finance, supply chain and merchandising planning. The platform raised $120 million in a Series C round, though no valuation was disclosed. The initial release includes FP&A and Controller Agents for finance departments, with Merchandiser and Supply Chain Agents to follow. Built natively into Board's platform using Microsoft Azure's agentic AI tools, the agents are designed for specific planning roles and can collaborate on complex multi-dimensional decisions. The FP&A and Controller Agents will be available globally from 31st March 2026 through Board and Microsoft Marketplace. Board's clients include H&M, BASF, Burberry, Toyota and Coca-Cola.
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Patrick O'Donnell has joined Kantata as its new Chief Revenue Officer.