Email Gaming Specialist

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid | You are required to go to the office on Mondays and Tuesdays during the first 60 days of employment
Type of Support: Email / Tickets
Contract Duration: Permanent
Training Schedule: Monday - Friday;  7:00 am - 4:00 pm
Work Schedule:  Wednesday–Sunday, 6:00 AM–3:00 PM, OR Thursday–Monday, 8:00 AM–5:00 PM, OR Thursday–Monday, 9:00 AM–6:00 PM
Expected Start Date: November 19, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.
 

The Role

Do you like helping others? Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo employee, you’ll have the support you need to develop and grow your career.
 

What You’ll Do:

• Provide excellent, friendly, and positive customer service via emails
• Help customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Track common pain points and feature requests customers express and share your insights regularly
• Analyze recurring customer issues and create insight reports to help our Partners make their businesses better
• Able to work independently and collaboratively
   

What We Expect From You:

• Excellent English proficiency (spoken and written) - C2 level
• Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers with the help they need
• Savvy with web, computer, and smartphones
• And if you know these things then great, if not we will teach you!
• Background in supporting customer service for technology companies
• Experience providing technical support (bug fixes, access, etc)
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

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Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
• Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at [email protected].

Privacy Notice

Crescendo is committed to protecting your personal data. By submitting your application, you consent to the processing and storage of your information for recruitment and hiring purposes. To learn more about our data protection standards and your rights, please visit our Privacy Center here.