Lead Clinical Services Specialist
Scan.com
Lead Clinical Services Specialist
Scan.com
Imaging network enabling search, scheduling, results
We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.
We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.
We're looking for a Lead Clinical Services Specialist at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.
Millions of people wait too long for a diagnosis. Come help us fix that.
As our business grows, so does the need for smoother, more consistent imaging workflows across the specialized case types we support — from image acquisition through final report delivery. The Lead Clinical Services Specialist serves as a dedicated owner for those workflows: someone who deeply understands the operational nuances of case handling, brings clarity and structure to how the team works, and serves as the go-to expert others can lean on as we grow.
Personally handle a meaningful share of the core Lead Clinical Operations Specialist workload — cross-referencing patient, imaging center, and radiologist information against customer data, client updates, and radiology group communication
Own the quality bar for the entire team's output, not just your own — build the checks, spot-audits, and feedback loops that catch errors before they reach a client
Be the escalation point for imaging center and radiology group issues — the ones that don't get resolved by following the standard playbook
Build and maintain the SOPs and training materials that make this scalable
Identify where AI and agentic workflows can absorb manual QC and data cross-referencing work.
Work with sensitive data in line with HIPAA requirements, and hold your team to the same standard
You don't need to tick all the boxes to apply for this role. However, these might be some of the ways you are currently adding value:
Experience in healthcare operations, managing sensitive data in a client service function. Clinical knowledge of radiology with direct clinical experience is strongly preferred - we welcome RTs, RNs, and MAs to apply
Experience in healthcare operations, managing sensitive data in a client service function. Clinical knowledge of radiology with direct clinical experience is strongly preferred.
A track record of personally doing detail-critical work at a high accuracy bar — you lead by example, not just by oversight
Experience building or improving SOPs, training, and quality-control processes for a growing team
Comfort using AI tools to remove drudgery from your own and your team's workflow, with sound judgment on where it helps and where it doesn't — especially around sensitive patient data
Strong data manipulation — Pivot Tables and VLOOKUPs are a baseline, not a differentiator, for this role
Direct, low-ego communication — comfortable giving and receiving hard feedback without letting it fester
Resilience and a bias for action in ambiguity — this is a scale-up, and the role will evolve under you
At Scan.com, AI isn't a side project; it's how we work. For a member of this team, that means using AI daily to draft, check, and move faster. For the person leading this team, the bar is higher: you're expected to see where AI and agentic tooling can restructure the work itself, not just speed up your own tasks.
Tier 3 — AI-Building
You use AI daily in your own work, and you actively identify and help build automations or agentic workflows that change how your team operates — not just personal productivity gains. You know how to evaluate whether an AI-driven process is safe and reliable enough for sensitive patient data before rolling it out to the team.
We're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, we own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here. For you to be successful at Scan.com you must embody our values.
Introductory call with our Talent Partner — roughly 30 minutes.
Should it feel like there is an initial fit for all, we will invite you back to a video call with the hiring manager – roughly 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs
‘Scan Standard’ interview, where our panel screens for values alignment and the success factors that matter at Scan.com. You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI requirements above).
Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.
Offer!
Salary Range of $75,000 - $90,000
Flexible remote or hybrid work options
Medical, vision, and dental coverage
28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
Paid parental leave
401k retirement plan
All the equipment you need to do your best work
Inclusive, people-first policies designed by our team, for our team
Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.
We are opposed to all forms of unlawful treatment and discrimination.
Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.
If you need an accommodation to apply or interview, contact us at [email protected].
We look forward to receiving your application!
Scan.com is a medical imaging network that connects patients, employers, health plans, and digital-health apps to MRI and other diagnostic scans via a national API for search, scheduling, and results, with care guides. It uses live two-way integrations with imaging centers’ scheduling systems and electronic medical records (EMRs) and AI to match availability, price, and subspecialty, enabling online booking instead of fax/phone. The platform differentiates itself through its extensive, cross-market network (UK and US), API-first approach, real-time scheduling integrations, and AI-driven matching, aiming to streamline how imaging is accessed and paid for. Its goal is to continue expanding its network and capabilities through expansion, acquisitions, and AI infrastructure, supported by financing, to replace offline booking and improve access to diagnostic imaging.
Explore more opportunities at Scan.com