Stand Together

Philanthropic network funding capacity-building for changemakers

Technology Systems Analyst - Marketing

Enterprise ApplicationsPosted on Nov 10

Full-timeArlington County, Arlington, VA, USARemote

About the Job

Requirements

At least 2–4 years of experience in marketing operations, marketing technology, business/data analysis, or a similar analyst role.
Hands-on experience with Segment or a comparable customer data platform such as Tealium or mParticle, and Iterable or a comparable marketing automation or email service provider platform such as Braze, Marketo, or HubSpot.
Working understanding of event-based tracking concepts, including events, properties, schemas, application programming interfaces, and webhooks.
Ability to read and troubleshoot JavaScript Object Notation (JSON) payloads and basic data structures.
Ability to diagnose data or campaign issues methodically.
Ability to explain technical concepts to non-technical marketing stakeholders and translate business requests into technical specifications.
Detail-oriented, with ownership of documentation and data governance.
Comfort navigating ambiguity and helping establish new workflows and best practices.
Strong analytical skills and comfort working with data.

Responsibilities

Own the ongoing accuracy, documentation, and governance of Segment tracking plans, including event and property naming conventions, schemas, and validation rules.
Monitor tracking plan violations and unplanned events, investigate root causes with engineering and marketing stakeholders, and drive fixes to closure.
Review and approve new event or property requests, ensuring alignment with the existing taxonomy before implementation.
Maintain current documentation of the tracking plan, data sources, and destinations for technical and non-technical audiences.
Audit Segment sources and destinations periodically to confirm data flows correctly and is used as intended.
Develop and maintain standard operating procedures, process documentation, and system governance documentation.
Partner with Segment's customer service representative to stay current on changes and new functionality and align on best practices for meeting Marketing Team goals.
Administer Segment, Iterable, Unbounce, and Jotform, including managing users, permissions, and integrations.
Provide first-line technical support to the marketing team, answering platform questions and troubleshooting campaigns, journeys, audiences, and data syncs.
Own system configuration, user management, troubleshooting, and ongoing platform optimization.
Quality-assure new Iterable journeys, campaigns, and audience segments as needed with marketing stakeholders, particularly where data, integration setup, or dynamic data is involved.
Manage relationships between integrated systems and ensure reliable data flow across platforms.
Coordinate platform updates, new integrations, and vendor releases, evaluating impacts on existing workflows before rollout.
Submit change requests through the change advisory board process as needed.
Partner with engineering and data teams to implement tracking requirements and keep Segment and Iterable aligned with the broader data infrastructure.
Train and enable marketing team members on platform capabilities, self-service tools, and best practices for requesting tracking or campaign support.
Work with analytics and customer relationship management teams to ensure marketing data flowing through Segment supports accurate downstream reporting and personalization.
Recommend process or tooling improvements based on recurring support requests or data quality issues.
Monitor data quality, integrity, and compliance across marketing technology platforms.
Partner with stakeholders to maintain accurate constituent and engagement data.
Support governance practices related to tracking, segmentation, and data collection.

Desired Qualifications

Basic SQL skills to query and validate data.
Familiarity with tracking plan governance tools such as Segment Protocols or Avo.
Exposure to customer journey orchestration or lifecycle marketing concepts.
Basic HTML and CSS knowledge for troubleshooting email templates.
Experience in a customer relationship management or customer data platform-adjacent role supporting a marketing or growth team.
Experience working with data warehouses such as Snowflake.
Experience creating standard operating procedures, process documentation, or system training materials.

Salary Range: 95000 to 125000 (Currency: USD) (Pay period: per-year-salary)

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.

The Technology Systems Analyst, Marketing owns the day-to-day health and configuration of the organization's enterprise marketing technology platforms outside of content management systems — primarily Segment and Iterable. This person is the marketing team's go-to technical resource for current configurations and audit needs. They translate platform capabilities into practical solutions for campaigns, audience segmentation, and customer data needs.

A central part of the role is the ongoing care and maintenance of Segment tracking plans: ensuring event and property schemas are accurate, well-documented, and enforced across the organization's data sources so that downstream marketing, analytics, and reporting can trust the data they receive.

In addition, this person will help build foundational processes, documentation, governance, and best practices for configuring and maintaining these marketing technology platforms.

The ideal candidate enjoys creating structure in ambiguous environments, learning new technologies quickly, and partnering with stakeholders across teams to solve operational challenges.

How You Will Contribute

Segment Tracking Plan Care & Maintenance

Own the ongoing accuracy, documentation, and governance of Segment tracking plans, including event and property naming conventions, schemas, and validation rules.

Monitor tracking plan violations and unplanned events; investigate root causes with engineering and marketing stakeholders and drive fixes to closure.

Review and approve new event or property requests, ensuring they align with existing taxonomy before implementation.

Maintain clear, current documentation of the tracking plan, data sources, and destinations for both technical and non-technical audiences.

Periodically audit Segment sources and destinations to confirm data flows correctly and is used as intended.

Develop and maintain standard operating procedures (SOPs), process documentation, and system governance documentation.

Partner with Segment's customer service representative to stay up to date on changes and new functionality, and to align on best practices for using Segment to meet our Marketing Team’s goals.

Platform Administration & Support

Serve as the primary administrator and subject matter expert for Segment, Iterable, Unbounce, and Jotform: manage users, permissions, and integrations.

Act as the first line of technical support for the marketing team, answering platform questions and troubleshooting issues with campaigns, journeys, audiences, and data syncs.

Own system configuration, user management, troubleshooting, and ongoing platform optimization

QA new Iterable journeys, campaigns, and audience segments as needed, in partnership with marketing stakeholders, particularly where data or integration setup is involved or dynamic data may be involved.

Manage relationships between integrated systems and ensure reliable data flow across platforms.

Coordinate platform updates, new integrations, and vendor releases, evaluating their impact on existing workflows before rollout.

Submit change requests through the CAB process as needed.

Cross-Functional Collaboration & Enablement

Partner with engineering and data teams to implement new tracking requirements and ensure Segment and Iterable stay aligned with the broader data infrastructure.

Train and enable marketing team members on platform capabilities, self-service tools, and best practices for requesting new tracking or campaign support.

Work with analytics and CRM teams to ensure marketing data flowing through Segment supports accurate downstream reporting and personalization.

Recommend process or tooling improvements based on recurring support requests or recurring data quality issues.

Data Governance and Compliance

Monitor data quality, integrity, and compliance across marketing technology platforms.

Partner with stakeholders to maintain accurate constituent and engagement data.

Support governance practices related to tracking, segmentation, and data collection.

What You Will Bring

2-4 years of experience in marketing operations, marketing technology, business/data analysis, or a similar analyst role.

Hands-on experience with Segment or a comparable customer data platform (e.g., Tealium, mParticle), and Iterable or a comparable marketing automation/ESP platform (e.g., Braze, Marketo, HubSpot).

Working understanding of event-based tracking concepts: events, properties, schemas, APIs, and webhooks.

Comfortable reading and troubleshooting JSON payloads and basic data structures.

Strong troubleshooting and analytical skills, with the ability to diagnose data or campaign issues methodically.

Ability to explain technical concepts clearly to non-technical marketing stakeholders and translate business requests into technical specifications.

Detail-oriented, with strong ownership of documentation and data governance.

Comfortable navigating ambiguity and helping establish new workflows and best practices

Strong analytical skills and comfort working with data.

Excellent problem-solving and organizational skills.

Standout Candidates Will Bring

Basic SQL skills to query and validate data.

Familiarity with tracking plan governance tools (e.g., Segment Protocols, Avo).

Exposure to customer journey orchestration or lifecycle marketing concepts.

Basic HTML/CSS knowledge for troubleshooting email templates.

Experience working in a CRM or CDP-adjacent role supporting a marketing or growth team.

Experience working with data warehouses such as Snowflake.

Experience creating SOPs, process documentation, or system training materials.

What We Offer

Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.

A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.

Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop, and apply their unique talents.

Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Our Values: Working for an organization within the Stand Together philanthropic community is different from many other places. The culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers employees to be entrepreneurial, to innovate, and to continually drive transformation.

We believe diversity fuels creativity, broadens knowledge, and helps drive success. That is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, and respect.

About the Company

Stand Together

Philanthropic network funding capacity-building for changemakers

Stand Together is a philanthropic community that supports changemakers by funding capacity-building, connecting them to a national network, and sharing a practical playbook to grow their work. It provides funding, facilitates connections, and offers proven principles to guide scalable programs, helping partners increase impact. The organization combines financial support with a broad, cross-sector network and a results-focused framework, drawing in nonprofit leaders, business executives, civil rights advocates, artists, athletes, and grassroots activists to drive systemic change. Its goal is to transform social outcomes by helping bold changemakers implement scalable, effective solutions across the country.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Arlington County, VA
Founded: 2019

Recently Posted Jobs

Explore more opportunities at Stand Together

See more jobs