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Experience Senior Living

Senior living developer and operator

Executive Director

Business & StrategyConfirmed live in the last 24 hours
Full-timeSarasota, FL, USAIn-person

About the Job

Requirements

  • A bachelor's degree in business administration, healthcare administration, or a related subject is required.
  • Required certification for Residential Care Facilities based on state regulations.
  • Experience opening a new development senior living community is required.
  • Three to five years of experience in operations management with demonstrated success in meeting financial and sales goals.
  • A solid understanding of local, state, and federal regulations as they pertain to the community.
  • Demonstrated success operating or maintaining a quality, customer service workforce.
  • Willingness to understand, implement, and maintain a hospitality environment for residents, families, and team members.
  • A solid understanding of facilities management.
  • Experience recruiting, onboarding, orienting, training, and retaining team members.
  • Performance management and leadership skills, including communicating performance expectations, coaching and documenting performance strengths and challenges, providing direction and guidance, listening, conducting ongoing performance conversations, implementing the disciplinary process when necessary, completing performance reviews on time, ensuring department reviews are completed on time, and providing support and feedback to team members.
  • Basic knowledge of computer systems and the software platforms selected by the company.
  • Ability to become licensed or certified as an assisted living administrator within the prescribed timeframe in states requiring such a license or certification.
  • An acceptable driving record under company policy.
  • Ability to influence others' actions and opinions and exercise judgment in leading others toward worthwhile objectives.
  • Ability to solve problems with sound judgment and a realistic understanding of issues, use reason when handling emotional or sensitive topics, and determine when to resolve matters independently or involve others.
  • Ability to define realistic, specific goals and objectives and identify the tasks and deliverables needed to meet them.
  • Ability to communicate information clearly and accurately, with appropriate detail, including under stressful or demanding conditions.
  • Ability to relate routine operations to existing solutions and conform to and communicate established policies and procedures.
  • Ability to think creatively and independently, and to innovate by generating solutions and programs.
  • Ability to define goals and objectives, identify tasks and deliverables, assign resources, and set priorities.
  • Ability to research and identify possibilities to support decisions needed to meet goals.
  • Ability to identify, obtain, and allocate resources effectively to achieve goals.
  • Ability to build and maintain productive, work-focused relationships with team members, residents, families, referral partners, the executive team, and the community.
  • Ability to work with others in a way that supports company culture, builds morale, and accomplishes team goals.
  • Professional punctuality, neatness, cleanliness, and appearance as a role model for team members.
  • Ability to work varied schedules, including weekends, evenings, overnights, and holidays.

Responsibilities

  • Provide executive leadership during pre-opening, partnering with development, construction, marketing, and corporate teams to ensure operational readiness, regulatory compliance, and a successful community launch.
  • Lead and support pre-opening sales and marketing, including local relationship building, referral network development, and achievement of initial occupancy goals.
  • Recruit, onboard, and develop the foundational leadership team, establishing culture, service standards, and operational systems before opening.
  • Oversee pre-opening budgets, policies, and procedures, ensuring alignment with brand standards and a smooth transition from development to operations.
  • Lead day-to-day operations with full profit-and-loss responsibility.
  • Ensure compliance with local, state, and federal regulations and company policies, procedures, standards, and guidelines.
  • Create a safe environment for residents, families, and team members.
  • Ensure adherence to residents' rights.
  • Promote satisfaction among residents, families, and team members.
  • Analyze data and root causes, and develop action plans as needed.
  • Develop and implement strategies for labor, occupancy growth, revenue growth, expense control, and service quality.
  • Lead morning stand-up meetings and ensure minutes are recorded for absent participants.
  • Lead and support sales and operational strategies, and educate team members on participating in the sales process.
  • Partner with the Director of Sales on quarterly SWOT analyses and ongoing sales and marketing discussions; support sales through tours, creative follow-ups, outreach, home visits, and referral-partner relationships.
  • Coordinate with the Director of Health and Wellness to understand resident care needs and ensure comprehensive care plans, appropriate care-level assessments, resident independence, and support for care concerns raised by residents, families, and team members.
  • Coordinate with the Director of Memory Care to address challenging situations, find solutions, and support dementia training for new and existing team members.
  • Coordinate with the Director of Life Enrichment to maintain a varied activity calendar that addresses residents as whole people and offers activities seven days a week, including evenings.
  • Coordinate with the Director of Culinary on varied menu planning, alternate resident choices, and regular meal tastings.
  • Coordinate with the Director of Maintenance on building concerns, preventative maintenance, timely room turns, required drills, and capital expenditure projects.
  • Ensure the monthly Employee Appreciation program is implemented and followed.
  • Ensure employee performance reviews are completed and administered on time.
  • Recruit, hire, orient, train, supervise, and evaluate team members.
  • Contribute to the annual operating budget and capital requirements; support leadership in using budget reports and managing department budgets; approve expenses, explain monthly variances, and manage expenses as needed.
  • Build high-performing teams, maintain morale, and consistently support company culture.
  • Work in various community positions and fill in as needed.
  • Create and implement a Manager On Duty system providing leadership coverage seven days a week, and ensure assigned managers are properly trained and understand the role's responsibilities.
  • Participate in local community activities and events, and build and maintain networks and resources for resident, employee, and volunteer referrals.
  • Drive a company van, bus, or other vehicle to transport people from the community to social and other destinations as needed.
  • Perform other duties as needed or assigned.

About the Company

Experience Senior Living

Senior living developer and operator

Experience Senior Living is a developer and operator of senior-living communities. Its communities may provide independent living, assisted living, and memory care along with dining, activities, and resident services. Development and central teams create and support properties while community staff deliver daily operations and care. Work includes caregiving, nursing, culinary, sales, activities, maintenance, development, and corporate disciplines. The scope is Experience Senior Living and its own community portfolio. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

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