MyMichigan Health

Boutique insurance agency for employee benefits

Patient Services Assistant

Clinical Support & Patient AdministrationUpdated on Nov 10

Full-timeMidland, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma and a current State of Michigan registry document are required.
Basic Life Support certification is required at the time of hire.
Must hold an internal MyMichigan Health Patient Care Technician certification, or a current Michigan registry document as a Certified Nursing Assistant, or an Emergency Medical Technician certification culminating in Michigan licensure, or completion of an accredited Licensed Practical Nurse program culminating in Michigan licensure, or successful completion of one semester of clinical education in an accredited Registered Nurse program.
Knowledge of medical terminology is required.
Must be proficient in reading, writing, and speaking English.
Must complete mandatory tuberculosis testing according to MyMichigan Health policy and annual Occupational Safety and Health Administration training according to the Exposure Control Plan.
Must be able to use Microsoft Windows competently.
Must be able to concentrate on tasks for extended periods and perform under stress in emergency or critical situations.
Must be able to communicate clinical information clearly and maintain effective interpersonal relationships, cooperate, and resolve conflicts.
Must be able to meet the physical and mental demands of the role, including moving about the facility, required sitting, standing, walking and postural changes, and occasional lifting or carrying of 11–20 pounds.
Must be able to wear personal protective equipment, including latex materials or an appropriate substitute if required, and follow bloodborne pathogen and tuberculosis testing requirements.
Must be able to handle multiple tasks, work independently, maintain regular and predictable attendance, and stay awake.

Responsibilities

Prioritize and organize care for assigned patients under supervision, performing basic patient care technician and phlebotomist skills according to orientation, competencies, policies, procedures, and guidelines, and complete required documentation promptly.
Assist with non-clinical practice tasks, including scanning, faxing, pulling practice reports, patient appointment reminder outreach, scheduling appointments, and Epic work queue follow-up.
Document testing, treatments, pertinent observations, care provided, patient responses, and laboratory data in patient charts, and report completed tasks to the team.
Provide for the age-specific needs of the population served according to department standards, policies, and procedures.
Provide personalized patient care while supporting timely patient flow and acting as a patient advocate in interactions with health care services.
Complete patient vital signs and communicate significant point-of-care results or vital signs to providers.
Clean patient examination rooms, equipment, and work areas in accordance with infection control policies; maintain a clean, safe, and orderly workspace.
Use appropriate equipment and supplies to provide patient care, and assist with stocking and storing supplies in compliance with regulatory requirements.
Provide patient chaperone support and follow procedures during medical emergencies.
Support day-to-day operations for optimal patient care and maintain professional working relationships with staff, ancillary services, and medical staff.
Follow infection prevention standards and help ensure a safe and secure patient environment.
Provide customer service and demonstrate professionalism and courtesy in interactions with patients and colleagues.
Address patient and team issues constructively to support quality patient care and a collaborative work environment.
Participate in further learning opportunities offered by the organization.

Summary

The patient care technician (PCT) is responsible for a wide variety of technical and clerical procedures. This position works under the direction and supervision of a Registered Nurse or practice leadership. The Patient Care Technician (PCT) has frequent direct patient contact when performing phlebotomy, specimen collection and specimen transport. The PCT performs and assists with certain patient rooming activities and for patients according to established policies, procedures and guidelines.

PCT will be conducting other non-patient care clinic tasks as assigned by the practice.

Responsibilities

(50%)*Under direction of supervision prioritizes and organizes care of assigned patients, performing basic patient care tech/phlebotomist skills as outlined in orientation, competencies, policy and procedures. Completes all required documentation in a timely manner.

(25%)* Assists with completing non-clinical tasks as assigned by the practice (scanning, faxing, pulling practice reports, conducting patient outreach appointment reminders, scheduling patient appointments, Epic Workque follow up)

(15%)* Documents on patient’s chart, any testing, treatments and pertinent observations. Provides report to team on tasks completed.

(10%)* Provides for the age specific needs of the population served according to department standards and policies/procedures.

OTHER DUTIES AND RESPONSIBILITIES:

Performs miscellaneous duties as assigned. Uses effective customer service/interpersonal skills at all times. Demonstrates adherence to all policies and procedure.

Maintains a professional working relationship with staff members, ancillary services and medical staff.

Provides personalized care for patients while assuring a timely patient flow through the office.

Act as an advocate for the patient in his/her interactions with health care services.

Assists with day-to-day operations as required for optimal patient care.

Completes patient vitals

Documents care given and patient response in patient record including lab data entry

Cleans patient exam rooms, equipment and work space according to infection control policies.

Demonstrates knowledge and use of appropriate equipment and supplies to provide quality patient care.

Communicates significant information regarding patient point of care results or vitals to the provider

Actively participates as a team member.

Constructively addresses patient and team issues to ensure quality patient care and a collaborative work environment.

Provides patient care chaperone support.

As assigned, assists with ensuring patient care supplies are stocked and stored in compliance with regulatory requirements.

Demonstrate and adhere to the standards of infection prevention

Maintains a clean, safe and orderly workspace.

Performs according to procedure for all medical emergencies.

Provides and ensures safe and secure patient environment.

Provides excellent customer service.

Demonstrates professionalism and courtesy at all times.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.

An employee may be required to participate in further learning opportunities offered.

Certifications and Licensures

BLS - Basic Life Support

Required Equivalent Experience - Basic life support is required at time of hire

PCT - MMH PCT/CNA/EMT/LPN Certification

Required Equivalent Experience - Must hold an internal MyMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program. *For current PCT’s with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MyMichigan Health Patient Care Technician certification will be offered.

Required Education

Education: High School Diploma

Comments: Must hold a current State of Michigan registry document

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Knowledge of medical terminology. Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Mandatory tuberculosis (TB) testing must be done according to MyMichigan Health policy. Mandatory Occupational Safety and Health Administration (OHSA) training must be completed annually according to the Exposure Control Plan.

Ability to fully concentrate on task at hand for extended periods of time.

Ability to perform under stress when confronted with emergency or critical situations.

Ability to clearly communicate, present ideas, facts, and clinical information.

Ability to maintain interpersonal relationships, facilitating task accomplishments, cooperating, and resolving conflicts, recognizing needs and being sensitive to others.

Must be proficient in reading, writing, and speaking English.

Must handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at MyMichigan Health

See more jobs