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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Advisor Trainee

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Responsibilities

  • Receive metallic cash boxes, recount cash supplied by the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to the bank's procedures and current regulations for deposits and cash withdrawals, account credits and debits, check and service payments, loan payments, foreign-currency purchases and sales, transfers, remittances, opening natural-person accounts, and the sale of card-protection, multiple, and customer-retirement insurance products.
  • Verify customer identity when processing transactions.
  • Retain counterfeit bills detected during customer transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Office Deputy Manager.
  • Offer and/or contract financial products such as cards, loans, installment cash products, subrogated products, and other products in the assigned incentive portfolio.
  • Maintain accurate and up-to-date information in the customer database.
  • Plan and manage commercial activities using available tools, in coordination with the Office Manager and Deputy Manager, to meet product, service, and migration objectives.
  • Use customer interactions at teller windows and in the lobby to market products and services and continuously update customer information.
  • Conduct ongoing cross-selling, offering complementary products when possible rather than limiting the interaction to a single product or transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive customer service, maintain service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve customer incidents and complaints with quality service and timely responses.
  • Identify dissatisfied customers or those considering ending their relationship with the bank and offer appropriate alternatives to retain them while providing value.
  • Monitor customers' current and overdue risk and plan and carry out necessary recovery and risk-management actions.
  • Monitor PPG objectives and assigned activities, making necessary corrections and adjustments in coordination with the Office Manager.
  • Attend assigned meetings and contribute by sharing observations from customer management and relevant information about the characteristics and needs of customers in the assigned segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open accounts requested by customers.
  • Provide information, pre-qualify customers, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure proper control of processes involving batch transactions so they are completed, including cancellation of cards before settlement dates.
  • Update and properly file customer documentation.
  • Perform other duties assigned by the manager in response to business needs.
  • Sell card-protection, multiple, and customer-retirement insurance products.
  • Carry out commercial actions and campaigns for customers in non-personalized segments and optional office customers who are not assigned to a portfolio.
  • Receive, count, check, enter, and report remittances together with the Office Deputy Manager under dual-control procedures.
  • Participate in and perform the office accounting reconciliation with the Office Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with cash replenishment for ATMs.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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