Assistant Manager - Operations Risk and Control

General Description:

 Assistant Manager, Operations Risk & Control is a key member of Vietnam Operations Risk & Control (Ops Line 1B) and supports the effective and consistent management of operations-related risks and controls. The role operates within the first Line of Defense and provides hands-on risk and control oversight, challenge, coordination and reporting across Operations. 

The position works closely with Operations process and control owners (L1A), Regional L1B, Risk and other second-line functions, Compliance, Legal and Audit. The role translates Global and Regional frameworks into practical local execution, facilitates assessments and control testing, identifies control gaps, and monitors remediation to completion. 

The enhanced PCIRA and RCSA standards require broader and more detailed execution. This role will support parent-process assessments, risk-based RCSA cycles, control testing, Archer record maintenance, coordination with 2LOD, and issue-remediation tracking to help the team complete assessments and testing on time, to the required quality, and with lower execution risk. 

Responsibilities:

• Support Manager, Head of Operations Risk & Control in deploying the Operations risk and control framework and implementing Global, Regional and local Line 1B requirements. 
• Support L1A through proactive advice based on risk and control knowledge and insights and presents risk management solutions where appropriate
• Lead or coordinate the facilitation of L1A process walk-through workshops during Control testing and RCSA, and provide independent guidance on existing control design, and the operational effectiveness of controls and control remediation.
• Support L1A in monitoring existing controls for operational effectiveness, as the checker, and ensure any issues identified are raised to management.
• Support L1A in stakeholder discussions – particularly for complex CAPs – to ensure responsibilities, actions, and timelines are understood. Proactive monitoring if additional support and discussion are required with stakeholders to ensure the effectiveness of preventive solutions
• Maintain accurate and timely risk, control, assessment, testing, issue and action-plan records in Archer and other approved governance tools; perform data-quality checks and follow up gaps. 
• Analyze RCSA, control-testing, quality assurance, audit, incident, loss and KRI results to identify trends and propose risk-reduction actions. 
• Support in BCM and Records and Information Management (RIM) activities.
• Collaborate with L1A and 2LOD to understand the implications of law & regulation and align on scope of changes to ensure implementation, boundaries, and decision-making processes and authorities are aligned with the changes proposed during Standards & Policy Implementation
• Form an independent review of level of risk, compare with risk owner views
• Review and challenge the outcomes of events and root cause analysis from events or incidents and proactively monitor the incident report, especially repeated items
• Support roll-out and implementation of Regional L1B initiatives
• Produce timely and maintain the regular/ad-hoc reports as per requests.
• Drive the development and implementation of future-fit risk management frameworks
• Guide junior team members or project contributors on assigned work, quality expectations and timelines, and support consistent execution across the team. 

Knowledge/Skills/Competencies/Education:

Key Behaviors:

• Uncompromising on integrity, in line with principles and values and Code of Ethics.
• Understands the big picture.
• Trusted business partner, with a pragmatic approach to risk management.
• Promote risk awareness with business stakeholders to manage their needs and risk concerns.
• Challenges the status quo and looks for ways to enhance processes and tools.

Experience and Qualifications:

• College degree/bachelor’s degree preferred, or equivalent related job-work experience required.

• At least 8 years of experience in Audit, Risk management, and/or Control.
• Working in Life Insurance industry or Finance sector is a plus.

Knowledge of controls fundamentals: Understanding of risk and controls fundamentals - i.e., control and QA frameworks, Operational risk, Archer, etc.

Core Competencies and Skills:

• Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication.
• Deep understanding of Operational risks and how they can impact the business.
• Self-driven, able to meet objectives with a minimal amount of managerial oversight.
• Can distill complex issues into simple reports, solutions, and designs.
• Contributes directly to the quality, timeliness and sustainability of Operations risk assessments, control testing, issue remediation and management reporting. 
• Proficient in English, both verbal and written.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

In Office