EXL

Analyzes business data and runs outsourced operations

Assistant Manager

Customer SupportConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

Two to five years of experience.
Proficiency with voice metrics, including Average Speed of Answer, Threshold Service Factor, Call Average Handle Time, and call flow.
Experience with contact-centre call-flow practices, including opening spiel, greeting, acknowledgement, empathy, communication, comprehension, closing spiel, and hold procedures.
Strong communication, interpersonal, and customer service skills.

Responsibilities

Provide business support as a central point of contact for guidance and issues related to various processes and system functions.
Interact with internal team members and external clients.
Support contact-centre processes and systems.

Should be well versed in Voice metrics like ASA, TSF, Call AHT, Call Flow
Must be experienced about call flow aspects – Opening Spiel, Greeting, Acknowledgement, Empathy, Communication, Comprehension, Closing spiel and Hold Procedure, is common across Contact Centre businesses

Excellent communication, interpersonal, customer service skills. 2 - 5 Years

Business support provides central point of contact for guidance/ issues related to various processes and systems functions. The role involves a significant amount of interaction with both internal team members and external clients, necessitating strong communication skills and a collaborative spirit.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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