Guest Services Specialist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Guest Services Specialist

Location: San Francisco, CA

Schedule: M-F Morning shift

What this job involves:

As a Guest Services Specialist, you will be the welcoming face of the workplace, partnering with the Workplace Experience team to create an outstanding environment for employees, executives, vendors, and visitors alike. You'll be the first point of contact for anyone walking through the door, setting the tone for every interaction with warmth, professionalism, and genuine care. This role blends front-of-house hospitality with hands-on operational support, covering everything from guest check-ins and workplace ticketing to event logistics and administrative coordination. We believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll have the opportunity to grow your skills across customer service, facilities, communications, and finance while being part of a collaborative team that values your contributions. Reporting to the JLL Assistant Facilities Manager and working closely with onsite security, you'll play a fundamental role in delivering exceptional experiences every single day.

What your day-to-day will look like:

• Greet and assist employees, visitors, and guests with a warm, friendly demeanor, using the visitor management system to ensure smooth check-in and check-out processes
• Maintain Front of House areas, lobby programs (lost & found, badging), and workplace tickets, triaging and resolving requests promptly
• Manage shipping, receiving, and security/access card administration while staying alert to unusual activity and escalating as needed
• Support vendor coordination and liaise with building management on facilities issues such as elevators, lighting, and key replacements
• Assist the Events team with planning and delivering internal celebrations, socials, lunches, and team-building activities across the campus
• Communicate frequently and confidently with Atlassian and JLL teams at all levels, including maintaining blogs, playbooks, and newsletters
• Support site budget processes by managing receipts, invoices, and expense reports, and identifying cost-saving opportunities

Required Qualifications:

• HS diploma or GED
• 5+ years of experience in a customer service-oriented role within a corporate environment
• Exceptional written and verbal communication and interpersonal skills
• Highly organized, detail-oriented, and able to work effectively both independently and within a team
• Sound computer skills (GSuite, Canva) with a willingness to learn new software and tools
• Ability to multitask in a fast-paced environment while maintaining a positive, proactive approach
• Strong customer service orientation with the ability to build rapport and cooperative relationships
• Flexible, helpful, and professional, with a commitment to maintaining a safe and healthy workplace

Preferred Qualifications:

• Background in hospitality, hotel, or guest-facing service roles
• Experience working in a tech company or fast-paced corporate environment
• Experience with ticket management systems and security systems
• Familiarity with workplace experience or front-of-house operations in a corporate setting
• Comfort communicating with senior leadership and executive stakeholders
• Prior exposure to event planning or coordination in an office environment
• Experience supporting basic finance or budget tracking processes

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

95,000.00 – 105,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Francisco, CA

Job Tags:

Facility Operations

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.