At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. 

UX Designer II

Why Do We Have This Role

Customers can make experience management part of their organization’s muscle memory with xFlow, our automated action engine that takes the power of the XM platform and uses it to drive action in every corner of the organization. We are looking for a UX Designer in Seattle to join our passionate group of builders. Our leaders and customers expect and encourage us to push the boundaries of what an enterprise product could be, envisioning across all platforms to directly impact the product roadmap and our customer’s goals.

How You’ll Find Success

Your product UX design vision sees 1-2 years into the future and evolves by listening to customers and ideating groundbreaking solutions. You identify and surface UX issues and opportunities ensuring that they are closed out. Leading collaboration across software development, product management, and product marketing you create fluid, intuitive user experiences that scale seamlessly across desktop, and mobile applications and push into paradigms such as voice. Working as a UX Designer in a Platform as a Service (PaaS) environment requires a blend of traditional UX skills along with a deep understanding of the platform’s architecture, users, and their needs.

How You’ll Grow

• Mentor Other UX Designers
• Develop a new standard in how core design patterns are shared and documented ensuring that engineers around the globe can seamlessly tap into the patterns allowing them to independently build with confidence.
• Spend time with a customer learning from them what would make Qualtrics integrate into their workflow and improve the quality of their work.
• Showcasing technical acumen and being able to grasp technical concepts early on will be beneficial.

Things You’ll Do

• Build high-fidelity wireframes of a multi-variant workflow that inspires users in a research study in how it simplifies the customer journey.
• Partner with your Engineering and Product leads on a product roadmap that pushes the boundaries of what it means to be a market-leading Experience Company.
• Attend a UX team critique - inform and support the work that is being presented by your team members and help inspire junior members of the team.
• Translate data from a usability study and translate it into concrete user interface design improvements and get them prioritized into sprint planning so customers see an immediate impact.
• Integrate the latest standards in interaction design and trends in user design into the product to create the most intuitive and easy-to-use enterprise product in the market.

What We’re Looking For on Your Resume

• 3-5 years as an information architect, user experience, or interaction designer.
• Bachelor’s degree in design, human-computer interaction (HCI), or related fields such as Graphic Design, Industrial Design, Visual Arts, or Computer Science. Master’s preferred.
• Have shipped and maintained multiple products and features with an online portfolio that showcases this work and your process.
• Ability to work cross-functionally and influence stakeholders with excellent written and verbal communication skills.
• Deep understanding of the PaaS offering is crucial.  Who is familiar with designing complex systems and tools, designing with an ecosystem, designing code and low-code tools, data ETL processes, etc. The UX designer needs to comprehend the technical aspects to ensure that the user experience aligns with the platform’s capabilities.
• Knowledge of web accessibility principles and experience in building for accessibility.
• Proficiency in a variety of design tools such as Sketch, Figma, and Invision. Abstract, Photoshop, Framer, Origami, and/or Principle are a plus.
• Working knowledge of Github and Jira is highly preferred.

What You Should Know About This Team

You’ll be joining the UX Team which is composed of UX Designers/Product Designers, Content Designers, and UX Researchers, and part of the overall Product, UX, and Engineering org at Qualtrics. We have individuals working across the United States, predominantly in Seattle, Provo, and Reston, with an EU team working across Dublin and Krakow.

Our Team’s Favorite Perks and Benefits

• $1800 Experience bonus to be used for an “Experience” of your choosing
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• QMentorship Program matches you with a mentor inside Qualtrics to get meaningful coaching from someone outside your team. 
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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