AST SpaceMobile

Delivers global satellite-based mobile broadband

Information Technology Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeMidland, TX, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
A minimum of 2 years of experience in desktop support, help desk, or customer support roles is required.
Experience supporting Microsoft Windows and Microsoft Office in a technical support capacity is required.
Hands-on experience maintaining hardware, including racking servers, deploying workstations, and setting up peripheral devices, is required.
General knowledge of networking fundamentals, including the OSI model, TCP/IP, protocols, routing, and firewalls, is required.
Ability to participate in on-call rotations as needed is required.
Strong interpersonal and communication skills are required.
Ability to collaborate effectively within cross-functional teams is required.
Excellent written and verbal communication skills are required.
Attention to detail is required to ensure accuracy of documentation and deliverables.
A customer service mindset and ability to learn new technologies quickly are required.
Ability to lift and move equipment up to 50 pounds is required.
Ability to rack servers, run cables, crawl under desks, and work with hardware in office and data center environments is required.
Ability to work in a standard office environment and use a computer for extended periods is required.

Responsibilities

Provide technical support to end users for workstations, servers, and mobile devices, including hardware and software.
Support and maintain Office 365 applications for users.
Prepare, deploy, and ship new hardware to remote sites and end users.
Assist with deploying on-premises hardware, including routers, switches, Ethernet cabling, servers, workstations, monitors, and printers.
Manage user accounts in on-premises Active Directory and cloud-based identity providers, including Azure AD and LastPass.
Perform software installations, patches, and upgrades to maintain system security and integrity.
Troubleshoot issues to isolate and diagnose common hardware and software problems.
Create and maintain accurate systems documentation.
Escalate complex issues to subject matter experts when required.
Perform other related duties as assigned.

Desired Qualifications

An associate or bachelor's degree in IT or a related field is preferred.
IT-related certifications such as Microsoft, CompTIA, or VMware certifications are a plus.
Certifications such as Microsoft, CompTIA, or VMware are preferred.
Experience with virtualization technologies such as Hyper-V or VMware is preferred.
Familiarity with cloud IaaS platforms such as AWS or Azure is preferred.
Experience with Cisco Meraki network infrastructure is preferred.
Experience supporting macOS, iOS, and Android devices is preferred.

AST SpaceMobile and our global partners are building the first and only space-based cellular broadband network to be accessible by standard smartphones. Called SpaceMobile, this ultra-powerful network is being designed to provide connectivity at 4G/5G speeds everywhere on the planet – on land, at sea and in flight.

Position Overview

AST SpaceMobile is currently seeking a skilled Information Technology (IT) Technician to support end users, maintain enterprise hardware and software systems, and contribute to the reliability and efficiency of IT operations. This role is hands-on and fast-paced, ideal for someone who excels in troubleshooting, customer service, and adapting quickly in a growing environment.

Key Responsibilities

Provide technical support to end users for workstations, servers, and mobile devices (hardware and software).
Support and maintain Office 365 applications for users.
Prepare, deploy, and ship new hardware to remote sites and end users.
Assist with deployment of on-premises hardware including routers, switches, Ethernet cabling, servers, workstations, monitors, and printers.
Manage user accounts in on-premises Active Directory and cloud-based identity providers (Azure AD, LastPass).
Perform software installations, patches, and upgrades to maintain system security and integrity.
Troubleshoot issues to isolate and diagnose common hardware and software problems.
Create and maintain accurate systems documentation.
Escalate complex issues to subject matter experts when required.
Perform other related duties as assigned.

Qualifications

Education:

High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred.
IT-related certifications (Microsoft, CompTIA, VMware) are a plus.

Experience:

A minimum of 2+ years in desktop support, help desk, or customer support roles.
Experience supporting Microsoft Windows and Microsoft Office in a technical support capacity.
Hands-on experience with hardware maintenance including racking servers, deploying workstations, and setting up peripheral devices.
General knowledge of networking fundamentals (OSI model, TCP/IP, protocols, routing, firewalls).
Ability to work in a fast-paced and rapidly changing environment.
Flexibility to participate in on-call rotations as needed.

Preferred Qualifications

Certifications such as Microsoft, CompTIA, VMware.
Experience with virtualization technologies (Hyper-V, VMware).
Familiarity with cloud IaaS platforms (AWS or Azure).
Experience with Cisco Meraki network infrastructure.
Experience supporting macOS, iOS, and Android devices.

Soft Skills

Strong interpersonal and communication skills.
Proven ability to collaborate effectively within cross-functional teams.
Excellent written and verbal communication skills.
Meticulous attention to detail to ensure accuracy of documentation and deliverables.
Customer service mindset and ability to learn new technologies quickly.

Technology Stack

Operating Systems: Windows, macOS, iOS, Android.
Identity & Access: Active Directory, Azure AD, LastPass.
Productivity & Collaboration: Office 365, Teams.
Networking: Routers, switches, firewalls, TCP/IP, Meraki environments.
Virtualization: Hyper-V, VMware.
Cloud Services: AWS, Azure.
Hardware: Servers, workstations, printers, mobile devices, cabling.

Physical Requirements

Ability to lift and move equipment up to 50 lbs.
Rack servers, run cables, crawl under desks, and work with hardware in office and data center environments.
Ability to work in a standard office environment and use a computer for extended periods.

This job description may not be inclusive of all duties and responsibilities. Additional tasks may be assigned from time to time, or the scope of the job may change as needed by business demands.

AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

About the Company

AST SpaceMobile

Delivers global satellite-based mobile broadband

AST SpaceMobile builds a satellite-based broadband network that can work directly with ordinary mobile devices by partnering with major mobile network operators to extend global coverage. The system uses satellites that communicate with phones through operator-backed services to provide data without relying only on terrestrial towers, with revenue coming from service agreements and data usage fees. It differentiates itself by pursuing direct-to-device satellite cellular service through collaborations with operators to reach the many unconnected subscribers worldwide. Its goal is to deliver seamless global mobile broadband coverage and close the connectivity gaps for billions of mobile users.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Midland, TX
Founded: 2017

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