Full-Time

Customer Success Manager

Posted on 11/30/2023

Canary Technologies

Canary Technologies

51-200 employees

Hospitality software for contactless guest interactions

Consumer Software

Mid

San Francisco, CA, USA

Required Skills
Communications
Management
Salesforce
Asana
Requirements
  • BA/BS
  • 3+ years experience in Customer Success or Account Management
  • Excellent written and verbal communication skills, with emphasis on active listening
  • Demonstrated history of forging strong business relationships that lead to fruitful, long-lasting partnerships
  • Ability to be self-directed and operate successfully in a lean, fast-paced organization
  • Prior experience in Hospitality strongly preferred
  • Prior experience with Salesforce preferred
  • Prior experience with collaboration software preferred (Slack, Asana, etc.)
Responsibilities
  • Onboard customers on Canary’s suite of solutions and ensure key stakeholders have strong working knowledge of all features and functionality
  • Help design and execute health management playbooks to proactively identify risks within the customer base and opportunities to expand Canary’s footprint
  • Identify product gaps and opportunities to better serve our customers, and work with our Product team to define requirements and beta test solutions
  • Act as a trusted advisor and conduct business reviews with key stakeholders within priority brands and management companies
  • Evangelize the voice of our customers within Canary to help us continue putting the customer at the center of everything we do

Working at Canary Technologies offers an incredible opportunity in the hospitality technology sector, focusing on enhancing guest experiences while emphasizing data security. With a suite of products designed to secure guest data and improve operational efficiencies, the company plays a pivotal role in fostering PCI compliance and minimizing fraud. Their widely adopted solutions and the impact on reducing chargebacks by up to 90% demonstrate a strong commitment to industry leadership and technical reliability.

Company Stage

Series B

Total Funding

$59.4M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

17%

1 year growth

48%

2 year growth

122%

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

INACTIVE