Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
Hospitality software for secure guest data management
Mid
San Francisco, CA, USA
- BA/BS
- 3+ years experience in Customer Success or Account Management
- Excellent written and verbal communication skills, with emphasis on active listening
- Demonstrated history of forging strong business relationships that lead to fruitful, long-lasting partnerships
- Ability to be self-directed and operate successfully in a lean, fast-paced organization
- Prior experience in Hospitality strongly preferred
- Prior experience with Salesforce preferred
- Prior experience with collaboration software preferred (Slack, Asana, etc.)
- Onboard customers on Canary’s suite of solutions and ensure key stakeholders have strong working knowledge of all features and functionality
- Help design and execute health management playbooks to proactively identify risks within the customer base and opportunities to expand Canary’s footprint
- Identify product gaps and opportunities to better serve our customers, and work with our Product team to define requirements and beta test solutions
- Act as a trusted advisor and conduct business reviews with key stakeholders within priority brands and management companies
- Evangelize the voice of our customers within Canary to help us continue putting the customer at the center of everything we do
Canary Technologies specializes in providing advanced hospitality software solutions that enhance guest experiences while ensuring data security. With a focus on tools like Contactless Mobile Check-in and Digital Authorizations, the company helps hotels maintain PCI compliance and significantly reduce chargebacks and fraud. This emphasis on securing guest data and improving operational efficiency makes it a prime workplace for those interested in driving forward the hospitality industry with technology.
Company Stage
Series B
Total Funding
$59.4M
Headquarters
San Francisco, California
Founded
2018
6 month growth
↑ 15%1 year growth
↑ 44%2 year growth
↑ 115%Benefits
Health insurance
Flexible working hours
Training & career development
Regular team building events
Travel stipend at Canary hotels
Internal promotions
Stocked kitchen