Fare System Quality Assurance and Testing Lead

Updated on 5/17/2024



1,001-5,000 employees

Public transit system in Boston area


Cambridge, MA, USA

Required Skills
  • Five (5) years of experience in quality assurance, vendor management, and/or technology design/testing/implementation/operation.
  • Experience with developing, implementing and/or overseeing test plans and test reports.
  • Ability to understand, interpret, and apply rules, regulations, policies, procedures, contracts and technical requirements.
  • Effective organizational, analytical, time management, interpersonal and multi-tasking skills; attention to detail.
  • Experience using online collaboration and tracking tools (e.g. Slack, Asana, Basecamp, Jira, etc.)
  • The ability to work effectively with a diverse workforce.
  • Lead test strategy, balancing priorities such as test coverage, test quality, competing demands, and project schedule.
  • Track, measure, and report on progress identifying, writing, and executing tests, and resolving defects.
  • Identify systemic problems, inefficiencies, risks, and opportunities for improvement; work with functional leads and vendor to develop and implement plans to address.
  • Work with functional leads and with vendor to set overall testing approach for different functional areas.
  • Manage review of test scripts and witnessing of test execution by the vendor.
  • Plan, coordinate, and conduct ad hoc testing independently from the vendor in both the lab and the field.
  • Evaluate completeness of test coverage.
  • Collaborate with functional leads on implications of design changes to test scripts and implications of test findings to design.
  • Monitor progress of vendor's compliance with contractual requirements.
  • Evaluate ways to demonstrate compliance with a requirement.
  • Review certifications and test waiver requests.
  • Manage the compliance matrix, which tracks vendor progress toward meeting over 7,000 contractual requirements.
  • Notify stakeholders of updates to compliance matrix, coordinate their review of changes, and manage preparation of comments and their transmittal to vendor.
  • Manage defect handling, including reporting, prioritization, tracking, and validating resolution.
  • Provide written and verbal explanations of technical issues to non-technical stakeholders, clearly conveying information about impact to users and agency operations.
  • Work with vendor to track, communicate, and validate deployment of features and bugfixes to lab environment.
  • Hold vendor accountable for lab hardware and software availability.

The Massachusetts Bay Transportation Authority (MBTA) operates a comprehensive public transit system in the Boston area, integrating technologies like subway trains, buses, and ferries. Working at MBTA provides the opportunity to contribute to a crucial service that supports the daily commutes of millions, ensuring effective and accessible transportation solutions. The MBTA's commitment to maintaining and enhancing transit infrastructure also offers employees a chance to be part of a team that is essential to the everyday life and economy of the region.

Company Stage


Total Funding



Boston, Massachusetts



Growth & Insights

6 month growth


1 year growth


2 year growth



Health insurance

Life insurance

Long-term disability insurance

Dental and vision insurance

Paid vacation, sick time, and holidays

Flexible spending accounts

Retirement plans