Ambulatory Access and Capacity Coordinator

Pay Range:

Pay Range:$36.46 - $51.29

The Ambulatory Access & Capacity Coordinator supports ambulatory access performance, provider template integrity, and schedule capacity management across SEARHC by maintaining provider scheduling templates, monitoring capacity and utilization trends, validating template-related workflows and system changes, identifying root causes of scheduling or access barriers, and preparing actionable findings for leadership review. This role serves as a subject matter resource for provider template standards, visit-type rules, scheduling build, appointment blocks, access workflows, and capacity controls. The Coordinator supports timely patient access, schedule reliability, provider productivity, workflow consistency, standard work adoption, and continuous improvement while partnering with Connected Care, clinic operations, service line leadership, the Patient Support Center, and IT/informatics teams.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Responsibilities

• Maintain change-control documentation, track build requests and approvals, validate changes before implementation, document effective dates and exceptions, and prepare concise summaries with recommended next steps for leadership review.
• Escalate unresolved capacity risks, repeated template concerns, scheduling barriers, operational issues, or material deviations from access standards to appropriate leadership with supporting data and context.
• Support departmental improvement efforts, maintain required competencies, promote a safe and respectful work environment, and perform other duties as assigned.
• Maintain provider scheduling templates for existing providers and complete template/build updates for new, visiting, and locum providers.
• Create, implement, document, and maintain enterprise standards for provider templates.
• Translate organizational access goals, scheduling standards, visit-type rules, provider expectations, and service-line requirements into accurate templates and scheduling workflows.
• Monitor clinic schedules, blocking, fill rates, and capacity trends to identify variation, access risks, and opportunities to improve schedule utilization and scheduling reliability.
• Assess new service lines entering Connected Care scope to ensure standards account for appropriate operational nuances while maintaining enterprise consistency.
• Maintain change-control documentation for builds, modifications, approvals, effective dates, exceptions, and implementation decisions.
• Audit templates and schedules for alignment with approved standards and partner with operational leaders to resolve findings and sustain improvements.
• Validate, troubleshoot, and resolve build- and template-related issues in coordination with IT, the PSC, and clinic operations.
• Escalate capacity risks, unresolved schedule barriers, and material deviations from access standards to the appropriate operational leader with clear, actionable recommendations.
• Develop and maintain job aids, standard work, and training materials to support consistent execution by leaders and scheduling teams.

Education, Certifications, and Licenses Required

• Bachelor’s degree in healthcare administration, business, information systems, healthcare operations, healthcare quality, or related field preferred; an equivalent combination of education and relevant healthcare experience may be considered in lieu of a degree.
• Relevant certification in patient access, healthcare operations, healthcare quality, scheduling, process improvement, informatics, or related field preferred.

Experience Required

• Minimum of 3 years of experience in ambulatory scheduling operations, provider template management, patient access, access optimization, healthcare operations, scheduling system support, healthcare quality, data integrity, or related healthcare operations.
• Experience supporting, building, maintaining, testing, or validating provider templates, scheduling rules, visit types, appointment blocks, scheduling grids, MEDITECH Resource Dictionary build, or related ambulatory scheduling workflows.
• Experience analyzing scheduling performance, template utilization, capacity availability, fill rates, access trends, scheduling variation, workflow barriers, or other ambulatory access indicators.
• Experience using an electronic health record, scheduling system, work queues, reports, dashboards, productivity data, utilization data, or data validation tools.
• Experience supporting workflow improvement, system testing, quality assurance, reporting, corrective action tracking, training support, job aid development, or implementation of standard work preferred.

Knowledge of 

• Ambulatory operations, patient access, provider scheduling, provider template design, visit-type rules, appointment blocks, scheduling standards, capacity management, and schedule utilization workflows.
• MEDITECH Resource Dictionary build, Scheduling Grid functionality, EHR scheduling workflows, reporting outputs, data integrity controls, quality assurance, template validation, and performance improvement practices.
• Access principles and the impact of template accuracy, schedule availability, blocking practices, visit-type design, and scheduling reliability on timely patient access, provider productivity, patient experience, and operational performance.
• Enterprise standardization, change-control practices, exception management, documentation standards, and governance processes related to provider templates and ambulatory scheduling workflows.
• Healthcare privacy, confidentiality, HIPAA requirements, organizational policies, and documentation expectations related to patient access and scheduling information.

Skills in

• Strong communication, facilitation, relationship-management, and change-management skills. 
• Curious, strong puzzle / problem-solving skills, self-directed, and willing to learn independently. Works to understand both how and why.

Ability to

• Ability to interpret scheduling, productivity, utilization, and access data; identify patterns, risks, and opportunities; and translate findings into practical operational actions. 
• Ability to balance enterprise standardization with service-line-specific operational requirements, identifying when variation is warranted and ensuring approved exceptions are documented and sustainable. 
• Ability to prioritize and execute time-sensitive schedule changes while maintaining accuracy, documentation, and stakeholder communication.  

Required Certifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!