A high school diploma or equivalent and at least 2 years of job-related work experience, or an equivalent combination of education and experience.
At least intermediate proficiency in Microsoft Excel and Microsoft 365 (O365).
Ability to provide customer service, explain complicated information, handle confidential or financial information, troubleshoot computer issues, and maintain accurate records.
Ability to prioritize multiple tasks, work independently with minimal supervision, and maintain strong organizational skills and attention to detail.
Ability to learn Montana-specific rules, licenses, seasons, regulations, and recreational information.
Responsibilities
Provide internal customer service, technical support, and administrative support to fish, wildlife, state parks, law enforcement, and information and education programs.
Answer questions and provide accurate information about hunting, fishing, trapping, state parks, recreation, and Montana Fish, Wildlife & Parks programs.
Sell licenses and accurately collect, process, balance, deposit, and account for money; submit remittance reports at least weekly.
Assist staff and the public with computer systems, databases, and other technology used by Montana Fish, Wildlife & Parks.
Maintain records, process paperwork, organize information, and support multiple programs.
Maintain physical and digital filing systems; assist with reporting, data entry, and information tracking.
Accurately input collected data into Excel spreadsheets.
Provide phone coverage for the Licensing Call Center and administrative assistance to the Licensing Bureau.
Interact with agency staff, partner agencies, and members of the public through written and verbal communication.
Please remember to attach the required documents listed in this announcement.
Resume
Cover Letter
References
Applications missing the requested documents will be considered incomplete and may not progress further in the process. Documents not requested will not be considered in the recruitment process. The State Application is not a substitute for a Resume. This position closes at 11\:59 PM Mountain Time on September 20, 2026. You must apply through the State of Montana Career site.
Special Information\:
Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).
A successful applicant will be subject to a background investigation.
Women and minorities are under-represented in this job category and are encouraged to apply.
Effective June 22, 2026, this agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https\://www.e-verify.gov/
Specific Job Information\:
The Montana Fish, Wildlife & Parks (MFWP) Area Resource Office in Havre, Montana provides information and services to the hunting, fishing, and recreational public within the region. This resource office supports and coordinates all MFWP activities in the region. It develops and implements local fish, wildlife, parks, law enforcement, and information programs with direction and support from Helena headquarters.
The Front Desk unit, under the direction of the regional office manager, provides customer service to the sportsmen/women of the state of Montana and technical and administrative support to all agency divisions within MFWP. The administrative support staff is the public's primary and initial contact, presenting a professional and knowledgeable image for FWP. The front information desk serves as the primary FWP license agent and is responsible for accurately issuing a variety of hunting, fishing, and miscellaneous licenses, permits, and decals. This position also supports the Licensing Bureau by providing administrative assistance, including phone coverage for the Licensing Call Center.
The ideal candidate will demonstrate strong organizational skills, the ability to prioritize tasks effectively, and strong attention to detail. This role requires a balance of teamwork and independent thinking; you will collaborate closely with staff across the section while also taking initiative to manage responsibilities with minimal supervision.
Job Duties\:
This position provides internal customer service, technical, and administrative support to all the fish, wildlife, state parks, law enforcement, and information and education programs.
Experience dealing with the public, explaining complicated information, handling confidential or financial information, troubleshooting computer issues, or maintaining accurate records transfers well to this position.
Provides external customer service duties associated with providing public information and services on a multitude of topics and activities that primarily cover hunting, fishing, trapping, and recreational opportunities in Montana.
Serve the public\: Answer questions and provide accurate information about hunting, fishing, trapping, state parks, recreation, and FWP programs.
Handle transactions\: Sell licenses and accurately collect, process, and account for money.
Provide technical support\: Help staff and/or the public with computer systems, databases, and other technology used by FWP.
Perform administrative work\: Maintain records, process paperwork, organize information, and support multiple programs.
Use Excel at an intermediate level\: Likely includes functions, sorting/filtering, formatting, spreadsheets, and data analysis.
Use Microsoft 365\: Be comfortable with applications such as Outlook, Word, Excel, Teams, and possibly SharePoint.
Work across many subject areas\: You'd need to learn numerous Montana-specific rules, licenses, seasons, regulations, and recreational information.
Effective communication\: Both written and verbal communication is essential, as the Administrative Assistant will frequently interact with staff, partner agencies, and members of the public.
Record Keeping\: Maintain physical and digital filing systems so files are easy to find. Assist with reporting, data entry, and information tracking. Money collected from license sales must be balanced, deposited, and remittance reports submitted at least weekly. Various data is collected and must be accurately input into Excel spreadsheets. This position requires at least intermediate proficiency in Excel and Microsoft 365 (O365).
Task Prioritization\: Handle many different jobs at once while still meeting tight deadlines; strong organizational abilities; and a high level of attention to detail.
Teamwork\: This role requires a balance of teamwork and independent thinking; you will collaborate closely with staff across the state while also taking initiative to manage responsibilities with minimal supervision.
Minimum Qualifications (Education and Experience)\:
The knowledge, skills, and abilities of this position are normally attained through a combination of education and experience equivalent to a high school diploma or equivalent and at least 2 years of job-related work experience. Other combinations of education and experience will be considered on a case-by-case basis.
Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
State of Montana is the state government responsible for public administration and services across Montana. State agencies deliver healthcare, transportation, natural resources, public safety, regulation, education support, taxation, and other public programs. It serves residents, businesses, local governments, visitors, communities, and public institutions throughout Montana. Its operating model centers on departments and agencies operating under elected leadership, public law, budgets, civil-service systems, and statewide infrastructure. Teams work across public administration, healthcare, engineering, technology, finance, regulation, public safety, and community services. Teams support coordinated daily delivery.
Administrative & Executive Assistance (1)