In PersonThe role requires at least 50% of work time outside the office and 24/7 on-call availability, with a 15-minute response to the supervisor and possible face-to-face crisis contact within 1.25 hours.
Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A Bachelor's or Master's degree in Human Services or a related field; alternatively, qualification may be met through a Registered Nurse credential, a high school diploma with 12 semester credit hours in Human Services or a related field plus two years of experience including one year of direct client contact, or a high school diploma with five years of public or private mental health care experience and prior intensive case manager employment before April 1, 1989.
Any equivalent combination of training and experience approved by the agency and OHM guidelines.
Ability to remain accessible to the supervisor by cell phone within a 15-minute response time for emergency or crisis care.
Ability to make face-to-face contact with the consumer and Crisis Response Center within 1.25 hours of an initial call when hospitalization may be required.
Responsibilities
Assist assigned clients in accessing medical, social, educational, and other supportive services.
Organize natural supports through family, friends, and neighbors when client needs cannot be met through those means.
Organize local community resources and generic service providers.
Obtain specialized services through mental health treatment and rehabilitation services and facilities, including providers serving multiple disability groups such as the Office of Vocational Rehabilitation.
Assess each consumer's history and current life situation with consumer input to develop a service plan.
Advocate to improve services, eliminate stigma, and resolve problems.
Provide supportive counseling to consumers, their families, and other caretakers.
Build informal support networks.
Assist consumers in identifying, accessing, and learning to use community resources appropriately for daily living needs.
Refer and link consumers with appropriate services specified in the treatment or service plan.
Document consumer and collateral contacts.
Monitor service, treatment, and service-planning meetings.
Participate in individual and group supervisory meetings.
Participate in treatment and service-planning meetings.
Participate in staff or DBH/MR-approved training.
Complete the DBH/MR Client Assessment Battery, state client outcome forms, and surveys supporting the County's Comprehensive Case Management Plan.
Spend at least 50% of work time outside the office in direct client or collateral contacts.
Perform other duties and special projects as assigned.
GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES:
1. The individual occupying this position will assist assigned clients in gaining access-needed resources such as medical, social, educational, and any other needed supportive services. This position will report directly to and supervised by their assigned BETCM Supervisor.
2. These functions are directed at specific outcomes for the benefits of the persons served and should follow the priorities listed below in assisting persons in meeting their needs;
3. Organizing and bringing to bear the natural supports available to the person through family, friends, neighbors, etc. when the persons needs cannot be met through these means;
4. Organizing and bringing to bear resources available in the local community and generic service providers. When the persons needs cannot be met through these means, then
5. Obtaining specialized services through available mental health treatment and rehabilitation services and facilities. This includes service providers who specialize in servicing several different disability groups such as the Office of Vocational Rehabilitation.
ESSENTIAL & CORE FUNCTIONS:
(85 %) of the targeted case manager’s time will be spent on the following consumer/collateral activities.
Assessment of consumer’s history and present life situation with consumer input in order to develop a service plan.
Advocacy efforts o improve services, eliminate stigma, resolve problems, etc
Provisions of supportive counseling to consumers, their families and other caretakers.
Informal Support network building
Assisting consumers in identifying, accessing and learning to use community resources appropriately to meet his/her daily living needs.
Referral and linking with appropriate services as specified in the treatment/service plan.
A minimum of 15% of the BETCM Case Managers time will be spent in the following types of meetings/paperwork activities;
Documenting consumer/collateral contacts
Monitoring of service/treatment and service planning meetings
Participation in individual and /or group supervisory meetings
Participation in treatment and service planning meetings
Participation in staff or DBH/MR approved training
Completion of DBH/MR Client Assessment Battery, State Client
Outcome forms and surveys to assist impact of the County’s
Comprehensive Case Management Plan
A minimum of 50% of the BETCM Case Managers time will be spent out of the office in direct client or collateral contacts.
BETCM Case Managers will have 24 hour a day, 7 days per week on-call responsibility and must be accessible to supervisor, via cell phone, within a 15 minute response time to provide emergency/crises care. In addition, on-call BETCM Case Managers are required to make face-to-face contact with consumer and Crisis Response Center in the event of a possible hospitalization within 1.25 hours of the initial call.
ADDITIONAL RESPONSIBILITIES:
1. Performs other duties and special projects as assigned.
PREREQUISITES & QUALIFICATIONS FOR THE POSITION:
Bachelors or Masters Degree in Human services or related field, and;
Must be a Registered Nurse or;
A High School Diploma and 12 semester credit hours in the human services or related field, and two (2) years with one (1) year in direct client contact or;
A High school Diploma and five (5) years of mental health care experience in the public or private human services, and employment as an intensive case manager prior to April 1,1989 or;
Any equivalent combination of training and experience as approved by the Agency and OHM guideline