Front Office Manager

Job Description

As the Front Office Manager at ibis Styles Mt Isa, you will play a crucial role in ensuring the smooth and efficient running of the hotel's front office operations. This full-time position is based in Mount Isa, Queensland, and is responsible for leading a team of front desk associates to deliver exceptional customer service to our guests.

What you'll be doing

• Overseeing the day-to-day operations of the front office, including check-in/check-out, reservations, and guest inquiries
• Managing and scheduling the front desk team to ensure optimal coverage and productivity
• Providing excellent customer service and resolving guest issues in a timely and professional manner
• Monitoring and reporting on key performance metrics to identify areas for improvement
• Participating in the development and implementation of front office policies and procedures
• Liaising with other departments to ensure seamless guest experiences
• Contributing to the overall success of the hotel by supporting sales and marketing initiatives

Qualifications

• Minimum 1 years’ experience as a department head in a similar role.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Demonstrated ability to handle high-pressure situations with a positive attitude.
• Proven problem-solving skills and a proactive approach to challenges.
• Open to feedback, adaptable, and committed to continuous improvement.
• A high standard of grooming and presentation.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.

Additional Information

Why Work With Accor? Glad You Asked!

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• Global Career Opportunities – With over 400 hotels in the Pacific and 110 countries worldwide, where you go is up to you

• Come As You Are – We’re all about inclusion, individuality and creating a space where everyone belongs

This isn’t just a job. It’s your chance to be part of something bold, welcoming, and a little bit wild!