Director, National Medical Value & Outcomes Liaisons

ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV.  We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care.  We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic.

We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference.

While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.

The Director, National Medical Value & Outcomes Liaisons (MVOLs) leads a high-performing national field medical team accountable for Medical Affairs engagement with priority population-based decision makers across complex national and strategic accounts. Customer segments include national and regional health plans, pharmacy benefit managers, group purchasing organizations, specialty pharmacies, health systems and integrated delivery networks, and state and federal stakeholders.

This leader sets direction for medical account strategy and execution across the portfolio and pipeline, ensuring National MVOLs deliver timely, evidence-based clinical, economic and humanistic value engagements that support informed access, management and purchase-based decisions. The role partners closely with U.S. Medical, Health Outcomes, Epidemiology, Implementation Science, R&D, Market Access, ViiV Corporate Accounts Team (VCAT), ViiV Corporate Accounts Reimbursement Team (VCART), and other field medical leaders to provide a seamless and compliant customer experience.

The successful candidate will combine scientific and business acumen with strong people leadership, executive presence and cross-functional influence. This individual will translate strategy into clear priorities, build processes that enable consistent execution, and create an inclusive, high-accountability culture focused on customer, patient and business impact.

Location

Field-based position in the United States.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Leadership and People Development

• Lead, coach, mentor and develop the National MVOL team to achieve high levels of scientific engagement, medical account leadership, performance and professional growth
• Recruit, develop and retain key talent, building a diverse, inclusive and high-performing organization with a strong succession and capability plan.
• Provide clear direction, prioritization and performance expectations, translating Medical Affairs strategy into measurable team objectives and account-level impact.
• Develop team members through coaching, candid feedback, development planning and stretch opportunities that strengthen capability and readiness for future roles.
• Model strong people leadership, sound judgment, accountability and resilience in a fast-paced, evolving healthcare environment.
• Build an operating model that promotes consistent execution, continuous improvement, knowledge sharing and best-practice adoption across national and regional medical account teams.

National Medical Account Strategy and Execution

• Own the direction, integration and execution of the National MVOL strategy, medical account plans, tactics and resource allocation across prioritized national and strategic accounts.
• Ensure account plans are grounded in customer evidence needs, access and reimbursement dynamics, portfolio priorities, pipeline readiness and the evolving U.S. healthcare ecosystem.
• Provide oversight of high-impact scientific and value engagements with medical influencers and decision makers, including C-suite and D-suite stakeholders.
• Ensure the team appropriately supports formulary and population-health decision making through transparent, balanced and timely communication of clinical, economic and humanistic evidence.
• Guide engagement on near-term pipeline assets to understand customer priorities, evidence gaps and planning needs while informing future access and value strategies.
• Use scientific, customer and performance data to identify opportunities, remove barriers and strengthen execution across the national account landscape.

Cross-Functional and Matrix Leadership

• Partner with Market Access and customer-facing account leaders to establish clear roles, coordinated account strategy and appropriate medical/commercial ways of working that preserve Medical independence and create a seamless customer experience.
• Align with U.S. Medical, R&D, Health Outcomes, Epidemiology, Implementation Science and other matrix partners to bring fit-for-purpose expertise and solutions to complex customer needs.
• Work with field medical leaders to ensure continuity of account relationships, coordinated stakeholder engagement and clear ownership across national, regional and local account levels.
• Influence Medical Affairs and cross-functional decisions by bringing forward actionable medical voice-of-the-customer insights, marketplace trends and evidence needs.
• Lead or contribute to functional and cross-functional initiatives that strengthen field medical capabilities, operating effectiveness and business impact.

Scientific, Marketplace and Customer Leadership

• Maintain and ensure team expertise in HIV, ViiV medicines and pipeline assets, health outcomes and economic evidence, treatment and prevention strategies, and relevant competitive dynamics.
• Develop and maintain a deep understanding of the U.S. healthcare ecosystem, including payer and health-system dynamics, reimbursement, benefit design, population health, quality measures, healthcare informatics and evolving evidence expectations.
• Ensure robust engagement with external experts and population-based decision makers to gather insights, assess collaborative opportunities and advance high-quality scientific exchange.
• Oversee appropriate identification and facilitation of evidence-generation and real-world evidence opportunities in partnership with internal research teams.
• Act with urgency, uphold commitments and ensure customer needs are addressed through the appropriate medical and scientific resources.

Performance, Capability and Operational Excellence

• Establish meaningful performance indicators that evaluate the quality, impact and strategic value of medical account engagement, not activity alone.
• Analyze team, account and marketplace data to generate actionable insights and adjust priorities, deployment and capability plans.
• Ensure National MVOLs are trained and field-ready on scientific content, value evidence, account planning, executive engagement and core industry compliance standards.
• Champion disciplined account planning, insight documentation, follow-through and knowledge sharing while simplifying processes that do not advance customer, patient or business outcomes.
• Partner across Medical Affairs to develop resources and scalable approaches that improve execution and reduce unnecessary duplication.

Culture, Compliance and Quality

• Model and foster a high-integrity, speak-up culture that encourages open dialogue, diversity of thought, psychological safety and an inclusive working environment ambitious for patients.
• Ensure all field medical activities comply with applicable laws, regulatory guidelines, company policies and Medical Affairs standards, including documentation and appropriate separation of medical and commercial activities.
• Maintain the highest standards of scientific rigor, ethical conduct and quality in internal and external engagements.
• Provide appropriate leadership and escalation for risk management, customer concerns and operational issues affecting the National MVOL team.
  

Why You?

Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• Pharm D or PhD or M.P.H. or M.S. or advanced medical degree & 5+ years’ experience working with US Payer or Institutional customers in a field-based medical role OR  5+ years of experience in a managed care or pharmaceutical setting 
• Matrix leadership experience working with stakeholders across Medical, Market Access and customer-facing teams.
• Experience developing and executing strategic business or medical account plans with measurable objectives.
• Experience with regulatory, legal and compliance requirements for field medical engagement.
• Ability to travel, including overnight travel, up to 40% of the time
• Valid driver’s license.
  
  

Preferred Qualification
If you have the following characteristics, it would be a plus:

• First Line Leadership experience
• HIV therapeutic-area expertise and knowledge of treatment, prevention, access and reimbursement dynamics.
• Direct leadership experience in field medical, medical value and outcomes, health outcomes, account medical or payer medical functions.
• Strong command of scientific, clinical, health outcomes and economic evidence, with the ability to translate complex information for sophisticated decision makers.
• Demonstrated strategic thinking, business acumen and executive presence, with a record of influencing decisions and building trusted relationships.
• Proven ability to lead through ambiguity, manage competing priorities, make risk-informed decisions and drive execution in a complex, highly matrixed environment.
• Excellent communication, negotiation, conflict-resolution and stakeholder-management skills.
• Experience shaping field capabilities, performance frameworks, change initiatives or operating models that improve team effectiveness and measurable impact.
• Ability to build high-performing teams that excel through customer focus, scientific credibility, collaboration, accountability and continuous learning.
• Ability to perform in a fast-paced environment, manage multiple priorities simultaneously, work independently and effectively across functional teams
• Proven ability to engage and develop/maintain strong relationships with customers and internal matrix partners as well as lead/inform key decision makers. 
• Relevant area of specialization:  Health Outcomes, Pharmacoeconomics, Epidemiology, Pharmacy, Public Health, Health Administration, Managed Care, etc.

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Skills

Digital Fluency, Enterprise Thinking, External Stakeholder Management, High Impact Communication, Patient Impact

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program ViiV offers US employees. All ViiV employees receive the same benefits options and plans as GSK employee.

Why Us?

At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV. 

We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK.

Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities.

Having a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at - [email protected]

ViiV is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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ViiV does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact ViiV's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to ViiV. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and ViiV. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ViiV. ViiV shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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