Quality Assurance Manager

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world.  Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations.  We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.  Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

Introduction: The Quality Assurance Manager is responsible for Quality Assurance governance, product quality performance, and integrity of 3rd party certifications. This role leads a team of Quality and Supplier Quality Engineers, has ownership of the performance of the Quality Management System (QMS) and internal audit program, manages 3rd party audits (both customer and certification), and governs the Corrective Action system for effectiveness and closure.

Key Responsibilities:

Team Leadership

• Lead, coach, and develop team of Quality Engineers and Supplier Quality Engineer.
• Set clear KPIs and hold team accountable to on-time completion of First Article Inspections (FAI), Material Review Board (MRB) dispositions, customer complaints, and Corrective Actions.

Certifications, QMS, and Audits

• Lead audit preparation, coordinate responses, and own findings closure with objective evidence for 3rd party certifications and customer audits.
• Develop, implement, and collaborate with process owners to maintain Quality Management System compliance with AS9100, ISO, and NADCAP standards, customer requirements, and applicable regulatory requirements.
• Manage internal audit program, including audit schedule, internal auditor qualification and process independence, and approval of audit reports.

Product Quality

• Monitor Material Review Board (MRB) processes to verify ongoing effectiveness.
• Ensure Quality Engineers provide full ownership for assigned customers, including First Article Inspections (FAI), customer complaint investigations, and Corrective Action completion.
• Act as escalation point for customer and supplier quality issues, customer returns, and containment actions.
• Drive customer quality scorecard performance including Defective Parts per Million (DPPM) and Corrective Action closures.
• Partner with Supplier Quality and Supply Chain to monitor supplier performance, generate scorecards, and coordinate supplier business reviews.

Corrective Actions & Continuous Improvement

• Oversee Corrective Action system (customer, internal, and supplier) to ensure thorough Root Cause analysis (i.e. 5-Why, Fishbone, Fault Tree), Corrective Actions are systemic, and Effectiveness checks are all tracked to closure within established targets.
• Analyze customer complaint, MRB, supplier performance, internal and 3rd party audit, and Corrective Action data to identify systemic issues and lead improvement projects.

Qualifications, Skills and Attributes

Qualifications:

• Bachelor's Degree in Engineering, Quality, Industrial Engineering, or related technical field.
• Five (5) to ten (10) years of progressively responsible Quality experience in a manufacturing environment.
• Minimum of two (2) years of experience managing Quality Engineers, Supplier Quality Engineers, or similar direct reports.
• Experience working within regulated manufacturing environments supporting aerospace, defense, medical device, or high-reliability industries.
• Strong written, verbal, interpersonal, and coaching skills, with the ability to lead cross-functional teams and communicate effectively with internal and external stakeholders.
• Strong working knowledge of AS9100, ISO-based quality systems, and NADCAP certification requirements.
• Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), AS9100 Lead Auditor, or equivalent certifications preferred.
• Experience conducting supplier audits and supplier performance management.
• Strong experience with Root Cause Analysis, Corrective Action systems, and structured problem-solving methodologies.
• Ability to interpret engineering drawings, specifications, and quality requirements.
• Strong analytical and technical skills, including the ability to interpret data, identify trends, and drive sustainable improvements; PowerBI experience a plus.
• Proficiency in Microsoft Office and database management tools; experience with contemporary ERP solutions (e.g. SAP, Oracle, Epicor, Infor, or similar) and QT9 preferred.
• Ability to travel domestically and internationally as required.

Physical Demands & Work Environment:

• Walking and Standing: Regularly required to sit, stand, and walk throughout manufacturing and office environments.
• Extended Sitting: Extended periods of computer use for data analysis, reporting, documentation, and communication.
• Manual Dexterity: Regular use of hands and fingers to handle and inspect printed circuit boards, components, and measuring instruments.
• Manual Handling: Occasional lifting, carrying, or moving of materials, documents, or equipment weighing up to 25 pounds.
• Travel: Travel may be required, as needed, to support customer and supplier business reviews.
• Visual Acuity: Ability to visually inspect PCBs, assemblies, and documentation, including close vision, color differentiation, and attention to fine detail.
• Work Environment: Exposure to typical manufacturing conditions, including noise, equipment vibration, chemicals, and electrostatic discharge (ESD) environments, with required use of personal protective equipment (PPE).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The Individual must be able to maintain confidentiality and have good judgment.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A pleasant professional image is always expected. Candidate is expected to exhibit high ethical standards and promote the same within the company.

Safety is a core responsibility of this position. Team members are expected to perform all job duties in accordance with company safety policies, OSHA regulations, and established procedures. This includes wearing required personal protective equipment (PPE), participating in safety training, immediately reporting unsafe conditions or incidents, and stopping work when unsafe conditions exist. All employees are responsible for maintaining a safe, clean, and organized work environment and for actively contributing to the prevention of workplace injuries and accidents.

Location: 100 % onsite in Greater Cleveland, Ohio 

Must be a U.S. Citizen 

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), which means that limitations relating to nationality may apply.

Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

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TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.