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United Airlines

Flies passengers and cargo worldwide from US hubs

Dispatch Scheduling Representative - Operations Scheduling & Payroll

Scheduling & Travel CoordinationPosted on Nov 12
Full-timeArlington Heights, IL, USA

About the Job

Requirements

  • A high school diploma or equivalent work experience is required.
  • At least 2 years of experience in an administrative or scheduling role is required.
  • Proficiency in Microsoft Office, primarily Excel, Word, Outlook, and Teams, is required.
  • Strong and positive communication skills are required.
  • A customer-service-oriented approach is required.
  • Ability to work with all levels of the organization is required.
  • Attention to detail is required.
  • Ability to maintain composure in high-volume and high-pressure situations is required.
  • Ability to analyze data and report findings is required.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Successful completion of an interview is required to meet job qualifications.
  • Reliable, punctual attendance is an essential function of the position.

Responsibilities

  • Provide operational coverage for United Airlines dispatcher positions while adhering consistently and without bias to contractual rules and Federal Aviation Administration regulations.
  • Perform advanced administrative activities associated with scheduling, basic payroll, report preparation, and wellness administration for office and personnel functions within the National Operations Center.
  • Work closely with union leadership to provide direction and recommendations for future scheduling forecasts.
  • Collaborate with the National Operations Center Training and Standards team to manage qualifications and training needs.
  • Ensure daily roster needs are met efficiently, call for shift coverage as needed, and comply with Federal Aviation Administration regulations and collective bargaining agreement requirements.
  • Develop and maintain advanced work schedules for National Operations Center functions.
  • Process overtime needs, shift trades, and days-off requests in accordance with the dispatcher collective bargaining agreement.
  • Build and maintain dispatch schedules and bid relief, and maintain dispatcher qualifications.
  • Manage dispatch vacation and holiday schedules and bids.
  • Assist the National Operations Center Scheduling Manager with other duties as necessary.
  • Assist with data analytics and report preparation.

Desired Qualifications

  • An associate or bachelor degree is preferred.
  • Three years of scheduling or supervisory experience is preferred.
  • Experience with MARS/eTA or other scheduling tools and software is preferred.
  • Airline experience is preferred.
  • Working knowledge of the PAFCA agreement and work rules is preferred.
  • Data visualization and reporting analytics experience is preferred.
  • Presentation skills are preferred.
  • Understanding the capabilities and limitations of generative artificial intelligence tools, and using them for research, analysis, content creation, and problem-solving, is preferred. Apply critical thinking to validate AI-generated outputs while following company policies on responsible AI use, data privacy, and security.

About the Company

United Airlines

Flies passengers and cargo worldwide from US hubs

United Airlines flies passengers and cargo across the United States and to destinations around the world, running a hub network that spans Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles and Guam. It was a founding member of Star Alliance, the global airline partnership that links its routes and frequent-flyer benefits with carriers such as Lufthansa and Air Canada. Travelers book seats in economy, premium and Polaris business cabins, and United earns money from fares, bag and seat fees, cargo, and its MileagePlus loyalty program, which sells miles to card partners. United traces its roots to Varney Air Lines, which began flying airmail in 1926, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1926

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