Engineering Manager @ PagerDuty

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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Engineering Manager - Incident Analysis

PagerDuty is seeking an Engineering Manager to lead one of our customer focused and high performing teams within our incident management group! As an Engineering Manager you will be responsible for managing a team of software engineers responsible for owning critical services within the PagerDuty product, and delivering innovative product features through continuous interaction. This is an exciting opportunity to manage a strong team focused on having a major impact on incident management. The ideal candidate will have a strong engineering and management background.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities:

Partner closely with Product Management to create a vision and roadmap for the team.
Work with Engineering, Product, and UX stakeholders to facilitate project delivery.
Interact with internal engineering teams to resolve dependencies.
Make pragmatic trade-off decisions on resourcing and priority.
Work with the rest of engineering leadership at PagerDuty on cross-team initiatives, both cultural and technical.
Partner with leaders across multiple geographies to help build the PagerDuty “brand” in the local market in order to attract the best talent for PagerDuty.
Support your team’s on-call rotation or incident command rotation, being available for escalations and production issues as they arise.
Learn PagerDuty’s culture and values and be a strong proponent for them.

Basic Qualifications:

8+ years of overall experience in Engineering
1+ year of Engineering Management in a SAAS organization
Proven experience building user-facing web applications or similar

Preferred Qualifications:

Ability to work on large scale systems and/or data pipelines and has knowledge of the pitfalls that can come with under/over engineering
Possess a sense of urgency towards action, customer-first philosophy and ability to think and act strategically
Understand the balance between planning out work and just getting things done
Demonstrated ability to hire and develop engineers with varying levels of experience to help them reach their full potential
Excellent ability to communicate in all directions of the org chart and understand the importance of laying out context for the team instead of prescribing solutions
Deep understanding of Agile principles and effective application
Able to code, if needed, and provide informed opinions on the quality of code
You have an opinion on what good engineering looks like
You have a good balance of when to empower your teams and get out of the way, and when to step in and help make some important decisions

The base salary range for this position is 139,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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