Account Manager - GFO Banking

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Global Family & Private Investment Offices team (“GFO”) is a sales and client servicing group, within the Wealth Management division, specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets), their charities and foundations. Given their wealth, these families act like institutions but require a personal and high touch approach, as well as the highest level of discretion. Our families' wealth is mixed in nature with some being multi-generational inherited wealth and some being new entrepreneurial wealth. With the diversity of their investments, they often take a broad range of products and services from Northern Trust including asset servicing (custody), fiduciary, fund administration, investment management and banking/credit.

The Account Manager will be responsible for coordinating banking/custody/fiduciary/investment administration for Wealth Management clients. Identifies client needs and handles client inquiry resolution. Coordinates set-up of account services and monitors client reporting. Serves as main liaison for the client service team, working with key partner areas supporting client requirements. Identifies service efficiencies and process improvements, using creative and proactive measures.

Banking Support:

• Works with bankers, relationship managers and account managers to support daily client banking needs, supporting all banking products and services. Acts as banking contact for service team.

• Processes daily transactions as required by the client including, but not limited to, communication of complex loan pricing, loan borrowings, loan payments, requests for funds under established lines of credit.

• Assists with creating and implementing complex baking structures, including treasury management services.

• Directs set up of various types of client accounts and services. Keeps abreast of all new products/services to respond to client inquiries and assist in selling services.

• Interacts with partners in various operating areas to ensure accurate processing, to resolve issues and to research client inquiries.

Custody Support:

• Coordinates the account administration which may include a focus on asset servicing, trust administration, banking, investment manager or consultant activities.

• Coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly.

• Works with relationship managers to ensure appropriate and necessary documentation is received and maintained.

• Maintains internal documented procedures for assigned client relationships, including special procedures.

• Works with relationship managers in developing/identifying additional business, preparing for client meetings and coordinating the service team.

• Ensures accurate set up and review of fees.

1. Expected to use some initiative but refer more complex problems to managers/experts

2. May have direct interaction with committees, clients and/or Senior Management

3. Carries out complex activities with significant financial, client, and/or internal business impact

4. More technically sound in area of expertise and has broader knowledge of other areas

5. Delivers a work product that requires less revision

6. Able to facilitate discussions and reach decisions

7. Works effectively as a team member but also independently

8. Works toward becoming proficient in all areas of the job

9. Completes administrative functions/special projects as needed or requested

The successful candidate will have:

Knowledge of trust/banking products and services usually acquired through related work experience is required to service client and administrative needs.

Organizational and time management skills are necessary in order to monitor consistent flow of requests in a daily deadline, time-critical environment.

Excellent verbal and written communication skills are required.

Critical thinking, analytical and problem-solving skills are needed to identify and resolve client inquiries.

A College or University degree and/or 2-5 relevant experience in trust/banking operations experience is preferred.

Client servicing experience and proven work record.

Salary Range:

$67,500 - 111,500 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.