Unison Group

Builds financial risk and compliance systems

BAU Manager

IT OperationsConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listed

About the Job

Requirements

Proven experience managing production support operations is mandatory.
Experience in the IT application landscape is required; experience managing data and analytics platforms is preferred.
ITIL certification is highly preferred.

Responsibilities

Lead daily run operations to ensure high availability and production stability.
Manage the end-to-end application lifecycle and incident response.
Serve as the single point of contact for leadership on operational matters.
Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.
Deliver concise updates on platform health and service delivery.
Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders.
Govern JIRA workflows and generate advanced reporting to track service-level agreements, ticket trends, and team velocity.
Implement and mature ITIL-based Incident, Change, and Problem Management frameworks to ensure scalable, repeatable service delivery.

Desired Qualifications

Experience managing data and analytics platforms, such as Tableau.

BAU Manager

Unison Group · Mumbai, India (Hybrid) · — · Posted 2026-04-30

Workplace: hybrid

Department: Jonali

Description

Role Level: We need Managers who oversee operations and to whom Support Engineers report. Proven experience managing production support operations is mandatory.

· Operational Excellence: Lead daily "Run" operations to ensure high availability and production stability. Manage the end-to-end application lifecycle and incident response, preferably for Data/Analytics platforms (e.g., Tableau).

· Stakeholder Liaison: Serve as the SPOC for leadership on all operational matters. Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.

· Strategic Communication: Deliver concise, high-impact updates on platform health and service delivery. Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment.

· JIRA & Data Insights: Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity.

· Service Design (ITIL): Implement and mature ITIL-based frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery; ITIL certification is highly preferred.

· Landscape: Candidates must have experience in the IT Application landscape, ideally managing Data/Analytics platforms.

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About the Company

Unison Group

Builds financial risk and compliance systems

Unison Group builds technology systems for financial institutions that need to manage risk, meet reporting rules and modernize their operations. Its consultants work across liquidity, market and credit risk, combining financial knowledge with software implementation and data analysis. The business also designs cloud infrastructure and develops custom applications, connecting these systems with the information and processes clients already use. It earns money through consulting, technology implementation and engineering services for enterprises, with work ranging from system design to deployment. Founded as Unison Consulting in 2012, the group is headquartered in Singapore.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2012

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