State Employees' Credit Union

Provides consumer financial services and planning

Telecommunications Provisioning Analyst 2

IT OperationsConfirmed live in the last 24 hours

Full-timeRaleigh, NC, USANo salary listed

About the Job

Requirements

High school diploma or GED.
At least 2 years of experience in telecommunications, specifically in the SIP Trunk/VoIP field.
Project management skills to assist with open projects and manage large projects, including clear communication with management and users.
Strong knowledge of LEC/CLEC and IXC connectivity and infrastructure.
Proficiency with Microsoft Office applications.
Analytical and problem-solving skills.
Written and verbal communication skills.
Teamwork and leadership skills.
Customer service skills.

Responsibilities

Work closely with Facilities to order and install data/voice services and data cabling for new branches, track orders through completion using vendor portals, and coordinate circuit testing and turn-up with other groups.
Maintain an accurate database of Term IDs used by branches and operations center employees.
Generate and submit the monthly GEN Memo for new branches, remote ATMs, and ATM de-installs, coordinating with internal departments to ensure timely processing.
Update technical and procedural documentation.
Coordinate and support port orders.
Coordinate support for ATM renames, de-installs, and moves.
Engage in available learning resources to enhance skillset.
Provide access for telco-related dispatches to all Operations Centers.

Desired Qualifications

Bachelor’s degree in Computer Science, Management Information Systems, Business, or a related field.
2–5 years of telecommunications industry experience, including SIP Trunk/VoIP experience.
Familiarity with ITIL or similar IT service management frameworks.
Project management experience.
ITIL certification.

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview:

This position will be responsible for delivering quality service with ordering, and provisioning of data and voice services across the SECU enterprise environment to all users. Works independently with general supervision to troubleshoot any new Voice, Data, and Wireless issues that may arise during the provisioning phase.

Essential Responsibilities:

(40%) Works closely with Facilities ensuring all data/voice orders and data cabling is ordered and installed to support the opening of all new branches. Utilizes vendor portals to track orders through completion. Collaborates with other groups to coordinate the test and turn up of the new data circuits.
(20%) Maintains an accurate database of all Term ID’s used by all branches and operation center employees. Generates and submits the monthly GEN Memo for all new branches, remote atm’s as well as all atm de-installs. Coordinates with a variety of internal departments ensuring the GEN Memo is processed in a timely manner.
(10%) Update technical and procedural documentation.
(10%) Coordinate and support any port orders.
(10%) Coordinates the support of ATM renames, de-installs and moves.
(10%) Engage in available learning resources to enhance skillset.

Required Education & Experience (Knowledge, Skills, & Abilities):

High School Diploma or GED.
2+ years’ experience in Telecommunications with SIP Trunk/VoIP field.
Project management skills to assist in open projects with management and the ability to manage large projects and provide clear communication to management and users.
Strong knowledge of LEC/CLEC & IXC connectivity and infrastructure.
Excellent with Microsoft Office applications.
Analytical and problem-solving skills.
Written and verbal communication skills.
Teamwork and leadership.
Customer service.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

Bachelor’s in Computer Science, Management Information Systems, Business, or related field.
2-5 years’ experience in Telecommunications industry with SIP Trunk/VoIP field experience.
Familiarity with ITIL or similar IT service management frameworks.
Project management.
Certifications desired: ITIL

Job Environment & Physical Requirements:

This position is Hybrid with 1 day in office required per month or as requested by management.
Provide access for Telco related dispatches to all Operation Centers.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

About the Company

State Employees' Credit Union

Provides consumer financial services and planning

State Employees' Credit Union is a not-for-profit financial cooperative owned by its members, serving North Carolina state employees and their families with consumer financial services and financial advisory offerings. Its products include checking, savings, loans, mortgages, credit, and payments, plus retirement and education planning, tax preparation, insurance, trust and estate planning, and investments through partners, accessible through 273 branch offices, 1,100+ ATMs, 24/7 member services by phone, a website, and a mobile app. It differentiates itself by being member-owned rather than shareholder-owned and by combining a broad set of financial products with extensive planning services through partnerships, supported by a wide geographic footprint. Its goal is to help its more than 2.6 million members obtain affordable, accessible financial services and trusted guidance to meet both short- and long-term financial goals.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Raleigh, NC
Founded: 1937

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