Customer Success Manager
Altscore
Customer Success Manager
Altscore
Provides B2B credit infrastructure APIs
About AltScore
The largest companies in Latin America sell on credit. The challenge is doing it well with speed, control, and scale which requires infrastructure that most of them simply don’t have.
AltScore is the B2B credit infrastructure platform that enables large enterprises to run their entire customer financing cycle: from risk assessment to collections, including origination and financial operations. We integrate data, credit decisions, and management tools into a single platform so that credit stops being a back-office process and becomes part of your commercial proposition.
We operate across all of LATAM and work with iconic companies in the market, providing them with key infrastructure to drive their growth through credit.
About the role
We are looking for a Customer Success Manager who care deeply about customers, think critically, love solving hard problems, and want to own outcomes, not just manage accounts. You will work closely with the CEO, as well as with Product, Engineering, Delivery, Sales, and Finance, and you’ll be trusted with real responsibility from day one.
We’re looking for people who are ambitious, sharp, and competitive, people who come to win with their customers.
What you will do
End-to-End Ownership: Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.
NDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.
Customer Advocacy: Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges.
Strategic Insights: Use data and critical thinking to anticipate risks, identify "signal" in customer behavior, and guide long-term strategy.
Cross-Functional Collaboration: Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform.
Relationship Architecture: Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm.
Process Scaling: Contribute to the "playbook" for the CS function, improving standards and processes as the company grows.
AltScore provides B2B credit infrastructure through APIs that help platforms and enterprises launch, operate, and scale digital credit programs. Its modules cover KYC/KYB onboarding, AI risk decisioning, disbursement, collections, and renewals, with product lines like AltCard credit lines, ConfIA process automation, and Rails of Lending end-to-end credit lifecycle APIs. The platform integrates with partners’ systems to manage the full credit lifecycle, targeting sales uplift and lower defaults for Latin American lenders, with clients such as PayJoy. The company aims to enable scalable, data-driven digital credit programs that improve lender performance across onboarding to renewals in a single platform.
Explore more opportunities at Altscore