Cafe Attendant

Hendrick Toyota North CharlestonLocation: 7151 Rivers Ave, North Charleston, South Carolina 29406

Summary:  Primarily responsible for preparing menu items and receiving proper payment from customers for those items and providing an accurate accounting of dealership receipts.

Supervisory Responsibilities:  This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Assists customers promptly in a friendly and courteous manner
• Computes customer bills
• Receives cash, checks and credit card payments from customers
• Documents payment
• Accounts for money and receipts paid to the dealership
• Completes customer paperwork
• Answers customer questions and refers customer complaints to the appropriate manager
• Ensures that money and tickets are secured at night (fireproof safe)
• Prepares food for customers and employees
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system    
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

√   High School Diploma

o   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Experience:

o   Accounting

o   Automotive

o   Business

o   Human Resources

o   Information Technology

Desired Work Experience:

√   up to 3 years

o   3-5 years

o   5+ years

Education/Work Experience:

Previous customer service and/or food preparation experience.

Certificates and Licenses:

o   Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Ability to learn the dealership computer system, cash register (if applicable), and other office machines.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to stand; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily at the counter in the café or in kitchen environment.  Work includes frequent cashier responsibilities and interaction with customers and employees.  May be exposed to cleaning solutions and chemicals. 

Verbal and Writing Ability:

Ability to read and comprehend instructions. 

Math Ability:

Ability to add, subtract, multiply and divide. Basic numerical aptitude.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. 

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.