Marriott International

Manages and franchises hotels around the world

Front Office Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeMilan, Metropolitan City of Milan, Italy€23.9k - €26k /yrIn-person

About the Job

Requirements

A high school diploma or General Educational Development equivalent is required.
Related work experience is required.
Fluent knowledge of both Italian and English is required.
No supervisory experience is required.
No license or certification is required.

Responsibilities

Welcome customers.
Assign rooms.
Provide information or assistance to customers.
Manage reservations.
Receive and handle customer complaints.
Analyze and identify customer needs.
Receive and sort phone calls.
Fill out forms and documents.
Contact the facility's various departments to meet customer needs.
Manage payments and customer data in line with company policies.
Manage guest complaints and needs.

POSITION SUMMARY

The resource will be part of the Front Office department and will perform the following tasks:

Welcoming customers
Assigning rooms
Providing information or assistance to customers
Managing reservations
Receiving and handling customer complaints
Analyzing and identifying customer needs
Receiving and sorting phone calls
Filling out forms and documents
Contacting the various departments of the facility to meet customer needs
Managing payments and customer data in line with company policies
Managing guest complaints and needs

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

A fluent Knowledge of both Italian and English languages is required

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): EUR 23892.26 - 26.000 Annual Salary

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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