Wing Assistant

Subscription-based virtual assistant services for businesses

Customer Success Coach - Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeMakati, Metro Manila, Philippines₱50k - ₱70k /mo

About the Job

Requirements

Experience coaching Customer Success Managers, Account Managers, or similar roles.
A solid foundation in quality assurance and structured feedback delivery.
Familiarity with customer relationship management systems and performance coaching tools.
Ability to work in a hybrid setup and align with a United States time zone night-shift schedule.
Must present original coaching or training materials during the hiring process.
Must conduct a live mock training simulation and present a self-made deck on “What is a Customer Success Manager ” and “How to Be a Successful CSM.”

Responsibilities

Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews of customer interactions, including calls, emails, and task updates, and provide detailed feedback.
Develop and deliver coaching plans tailored to individual performance metrics and team goals.
Collaborate with leadership on team skill development, training needs, and continuous improvement.
Lead training sessions and skill refreshers to reinforce best practices and performance standards.
Maintain standardized coaching documentation and feedback tools.
Track, report, and analyze coaching effectiveness and performance trends.

Desired Qualifications

Background in software as a service, business-to-business services, or subscription-based support.
Familiarity with customer success tools such as HubSpot, Pipedrive, Stripe, and Dialpad.
Training or coaching certifications.

Salary Range: 50000 to 70000 (Currency: PHP) (Pay period: per-month-salary)

About the Role:

We're looking for a Customer Success Coach - Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.

The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.

Key Responsibilities

Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
Develop and deliver coaching plans tailored to individual performance metrics and team goals
Collaborate with leadership on team skill development, training needs, and continuous improvement
Lead training sessions and skill refreshers to reinforce best practices and performance standards
Maintain standardized coaching documentation and feedback tools
Track, report, and analyze coaching effectiveness and performance trends

Candidate Requirements

Experience coaching Customer Success Managers, Account Managers, or similar roles
Solid foundation in quality assurance and structured feedback delivery
Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
Excellent communication, facilitation, and coaching skills
Familiarity with CRMs and performance coaching tools
Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
Must present original coaching/training materials during the hiring process

Hiring Requirement – Simulation & Mock Deck

Conduct a mock training simulation (live)
Present a self-made presentation deck on the following topics:
“What is a Customer Success Manager?”
“How to Be a Successful CSM”
This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.

Preferred Skills:

Background in SaaS, B2B services, or subscription-based support

Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad

Training or coaching certifications are a plus

About the Company

Wing Assistant

Subscription-based virtual assistant services for businesses

Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.

Company size: 1,001-5,000
Company stage: Seed
Total funding: $2.2M
Headquarters: Berkeley, CA
Founded: 2018

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