Case Processing Efficiency Specialist

Updated on 5/26/2023

Locations

Toronto, ON, Canada

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Agile

Sales

Communications

Requirements

5+ years of pharmacovigilance experience in the biotechnology or pharmaceutical industry
End-to-end pharmacovigilance case processing experience
Knowledge and experience with safety reporting and regulatory compliance
Excellent oral and written communication skills with the ability to effectively explain efficiency problems and advocate data entry optimizations with internal teams and customers
Excellent organizational skills and demonstrated ability to navigate in a fast-paced environment with changing priorities
Bachelor's degree in life sciences or equivalent experience

Responsibilities

Be an expert. Provide efficiency and best practices for internal R&D, pre-sales, services teams, and external users
Be an innovator. Look for opportunities to innovate and keep up with the latest pharmacovigilance industry trends and regulations
Be hands-on. Regularly use and test the product to provide feedback for Product Managers and engineers
Be an advocate. Participate in case studies and project user acceptance testing
Be an owner. Help make Vault Safety the best Pharmacovigilance product on the market
Be agile. Test, optimize, iterate

Desired Qualifications

Experience working at CRO or with multiple sponsors
Customer communication experience
Experience with consumer health products or medical device adverse event reporting

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for an experienced Drug Safety / Pharmacovigilance Adverse Event case processing specialist to help us build the best pharmacovigilance product suite on the market. We’re looking for high-performing individuals with hands-on end-to-end case processing experience who are eager to drive innovation and provide subject matter expertise to enhance our products. In this role, you will be responsible for developing faster methods that bring efficiency to safety intake and end-to-end case processing. Your work will have an impact on the world and help ensure that drugs, biologics/vaccines, and consumer health products are safe for the public while continuing Veeva’s success as the leading provider in cloud-based technology for Life Sciences.

What You’ll Do

Be an expert. Provide efficiency and best practices for internal R&D, pre-sales, services teams, and external users
Be an innovator. Look for opportunities to innovate and keep up with the latest pharmacovigilance industry trends and regulations
Be hands-on. Regularly use and test the product to provide feedback for Product Managers and engineers
Be an advocate. Participate in case studies and project user acceptance testing
Be an owner. Help make Vault Safety the best Pharmacovigilance product on the market
Be agile. Test, optimize, iterate

Requirements

5+ years of pharmacovigilance experience in the biotechnology or pharmaceutical industry
End-to-end pharmacovigilance case processing experience
Knowledge and experience with safety reporting and regulatory compliance
Excellent oral and written communication skills with the ability to effectively explain efficiency problems and advocate data entry optimizations with internal teams and customers
Excellent organizational skills and demonstrated ability to navigate in a fast-paced environment with changing priorities
Bachelor’s degree in life sciences or equivalent experience

Nice to Have

Experience working at CRO or with multiple sponsors
Customer communication experience
Experience with consumer health products or medical device adverse event reporting

Perks & Benefits

Healthy, free, provided lunches and snacks every day
Allocations for continuous learning & development
Onsite gym with free fitness classes offered daily

#LI-RemoteCanada

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

1,001-5,000 employees

Website

Cloud computing services for pharmaceutical companies.

Company Overview

Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Benefits

Parental leave
PTO
Free food
Health, dental, & vision insurance
Gym membership reimbursement

Company Core Values

Do the Right Thing
Customer Success
Employee Success
Speed