Sun King

Off-grid solar home systems provider

Solar Installer

Equipment Field ServicePosted on Nov 12

Full-timeVaranasi, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

An ITI diploma in electrical or another relevant discipline is required.
At least 5 years of experience in after-sales services for solar inverter systems or electronic consumer goods.
A strong commitment to customer service and resolving issues is required.

Responsibilities

Attend installation and service requests, identify faults, and resolve issues with minimal downtime.
Develop and execute planned maintenance schedules for inverters and associated accessories.
Diagnose faults, perform repairs, and maintain technical equipment safely and efficiently.
Ensure work meets quality standards and complies with established quality and safety regulations.
Conduct training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes.
Develop in-depth knowledge of company products and services to provide effective technical guidance.
Provide customer service, resolving product replacement and warranty claims in a timely manner.
Work with relevant teams to address customer inquiries.
Handle customer calls and emails while maintaining accurate records of interactions and actions taken.
Report outcomes, highlight key issues, and promptly resolve customer disputes.
Meet service-level timelines and customer satisfaction (NPS) targets.
Prepare and update periodic reports on after-sales and service activities for management.

Desired Qualifications

An advanced degree is preferred but not required.
Speaking a local language and having knowledge of the local geography are preferred.

Job Location: Varanasi, Uttar Pradesh

About the role:
Sun King is looking for an Installer and Service Technician who will be managing installation requests of grid-tied solar inverters, performing maintenance, resolving technical issues, and upholding the highest standards of quality and customer service. They will maintain electrical and mechanical services through planned preventive maintenance. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.

1. Installation & Service:

Attend installation and service requests, identify faults, and resolve issues with minimal downtime.
Develop and execute planned maintenance schedules for inverters and associated accessories.

2. Quality Assurance:

Diagnose faults, perform repairs, and carry out maintenance of all technical issues safely and efficiently.
Ensure all work meets high-quality standards and complies with established quality and safety regulations.

3. Training:

Conduct training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes.
Develop in-depth knowledge of Sun King products and services to deliver effective technical guidance.

4. Customer Service:

Provide comprehensive service to customers, ensuring timely resolution of product replacements and warranty claims.
Work with relevant teams to address specific customer inquiries when required.

5. Dispute Management:

Handle customer calls and emails while maintaining accurate records of interactions and actions taken.
Report outcomes, highlight key issues, and work promptly on resolving customer disputes.

6. Operational Efficiency:

Ensure service-level timelines and customer satisfaction (NPS) scores are met.

7. Documentation & Reporting:

Prepare and update on periodic reports on after-sales and service activities with management.

An ITI diploma in electrical or other relevant disciplines, an advanced degree is preferred but not required.
5+ years of experience in after-sales services in solar inverter systems or electronic consumer goods.
Possess humility and passionate about customer service and resolving issues.
Preferences for speaking any local language and knowledge of local geography.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

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