Bosta

Egyptian next-day logistics and courier services

Last Mile – Area Manager - Cairo

Warehouse & FulfillmentUpdated on Nov 11

Full-timeCairo, Cairo Governorate, EgyptNo salary listed

About the Job

Requirements

A bachelor's degree in Business, Logistics, Engineering, or a related field is required.
At least 4 years of experience in last-mile, logistics, or field operations, including at least 2 years leading teams.
Strong data literacy, including confidence using Excel, dashboards, and operational metrics.
Proven fleet or courier management and capacity-planning experience.
Strong problem-solving and root-cause analysis skills.
Fluent Arabic and good written and spoken English.
Must be based in Greater Cairo and able to travel across assigned hubs.

Responsibilities

Own hub-level Attempt Success Rate (ASR), Delivery Success Rate (DSR), and Delivery Promise across the assigned area, and set and deliver weekly targets.
Monitor daily performance dashboards and lead root-cause analysis whenever a key performance indicator slips.
Manage cash-on-delivery (COD) execution and reduce failed and fake delivery attempts.
Plan courier capacity against volume and keep out-for-delivery load per courier within a healthy, sustainable range.
Balance the fleet mix of motorcycles and vehicles according to volume, geography, and parcel profile.
Keep forward backlog and parcel aging within service-level agreement (SLA) targets, and coordinate overflow across hubs when demand spikes.
Reduce fake attempts, wrong-zoning, not-found, and lost or damaged parcels.
Enforce exception-handling, scanning, and dispatch discipline across all hubs.
Own cost per package for the area, manage courier contract rates, and right-size structural capacity.
Lead, coach, and develop hub leads and supervisors, and build a performance-driven culture.
Partner with Mid-Mile, Technology, Fulfillment, Quality, and Commercial teams to resolve cross-functional issues and protect merchant experience.
Produce clear, data-driven weekly performance reviews for leadership.

About us :-

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system

Job Code:

New 2026OPER-657

About the Role:
The Area Manager – Last Mile is responsible for driving delivery performance across assigned hubs, ensuring operational KPIs, service levels, and delivery targets are consistently achieved. The role oversees courier capacity, fleet optimization, backlog control, and cost efficiency while maintaining a high-quality delivery experience. It also involves leading and developing hub teams, analyzing performance, and collaborating with cross-functional teams to improve operational efficiency and merchant satisfaction.

Job Duties:-

• Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area;
set and deliver weekly targets.
• Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.
• Manage COD delivery execution and reduce failed and fake delivery attempts.
• Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,
sustainable range.
Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.
Backlog & Aging Control
• Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when
demand spikes.
• Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.
• Enforce exception-handling, scanning, and dispatch discipline across all hubs.
• Own cost-per-package for the area; manage courier contract rates and right-size structural
capacity.
• Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.
• Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-
functional issues and protect merchant experience.
• Produce clear, data-driven weekly performance reviews for leadership

Job Requirements:-

Bachelor's degree in Business, Logistics, Engineering, or a related field.
• 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams.
• Strong data literacy — confident with Excel, dashboards, and operational metrics.
• Proven fleet / courier management and capacity-planning experience.
• Strong problem-solving and root-cause analysis skills.
• Fluent Arabic; good written and spoken English.
• Based in Greater Cairo and able to travel across assigned hubs.

About the Company

Bosta

Egyptian next-day logistics and courier services

Bosta provides next-day courier and logistics services in Egypt for businesses, handling pickup, transit, and last-mile delivery. Its platform offers real-time tracking and optional cash collection to streamline operations. It differentiates itself by pairing fast, nationwide delivery with tracking insights and cash handling for a wide range of clients, from e-commerce to traditional businesses, at competitive prices. The goal is to improve Egypt’s logistics experience by delivering reliable, fast, and affordable delivery solutions for businesses of all sizes.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $8.8M
Headquarters: Cairo, Egypt
Founded: 2016

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