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National Health Foundation

Nonprofit improves health via housing, education

Guest Services Associate

Residential & Direct SupportPosted on Nov 10
Full-timeArleta, Los Angeles, CA, USA$18.50 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least two years of caregiver experience in a healthcare or recuperative care environment is preferred.
  • The ability to perform and prioritize multiple tasks effectively and efficiently is required.
  • The ability to work five eight-hour shifts is required.
  • Current Basic Life Support certification is preferred but not required.
  • Excellent oral and written communication skills are required.
  • The ability to communicate effectively with all levels of staff, guests, and visitors is required.
  • Bilingual Spanish ability is preferred.
  • A tuberculosis test is required.
  • Fingerprint live scan and background check clearance are required.
  • The role requires standing and walking 90% of the time, with frequent bending, stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, and pushing or pulling.
  • The role requires frequently lifting, pulling, pushing, or moving up to 50 pounds.
  • Conversational speech is required for effective verbal communication.
  • Noise levels are high in some client care areas.
  • Candidates must be flexible to adapt to schedule changes and work additional shifts as needed.

Responsibilities

  • Ensure the safety and security of the recuperative care facility by conducting daily facility and equipment inspections and constant room checks.
  • Perform guest intake, greet guests, provide a detailed orientation to program guidelines when applicable, develop rapport, and gather guest feedback.
  • Create, lead, or implement engagement activities with guests when applicable; build rapport and trust through ongoing engagement and check-ins; and attend to guest requests.
  • Assist nursing, social services, and external partners with guest appointments on-site or check-ins.
  • Assist management in accurately maintaining bed availability and documentation.
  • Assist lead staff or program management with supplies inventory checks and logs.
  • Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills when applicable.
  • Respond to guest concerns and provide positive intervention encounters.
  • Attend meetings, shift handoffs, and role-related training, including Basic Life Support, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and diversity, equity, and inclusion training.
  • Perform laundry, boutique, and mealtime duties and, in the absence of the environmental site associate, housekeeping services.
  • Model and project a positive professional image and adhere to the organization dress code.
  • Perform additional assignments to meet facility needs and follow National Health Foundation policies and procedures.

Desired Qualifications

  • At least two years of caregiver experience in a healthcare or recuperative care environment.
  • Current Basic Life Support certification.
  • Bilingual Spanish ability.

About the Company

National Health Foundation

Nonprofit improves health via housing, education

National Health Foundation reduces health disparities in under-resourced Southern California communities by improving housing, food access, built environment, and education. It implements community programs, policy advocacy, and partnerships to change environments and expand access to resources, aiming to address root causes of illness. Its place-based, four-priority-area approach centers on empowering residents and improving living conditions rather than only delivering health services. The goal is to remove barriers to good health so residents can live longer, healthier lives regardless of income or background.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
1973

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