Full-Time

Post Close Operations Associate

Figure

Figure

201-500 employees

Blockchain-based lending & financial services

Crypto & Web3
Financial Services

$21hourly

Bonus, Stock Options

Junior, Mid, Senior

Reno, NV, USA

Required Skills
Communications
Customer Service
Requirements
  • Ability to organize and manage a large pipeline of loans
  • Exceptional customer service skills
  • Analytical skills
  • Ability to work and thrive in a fast-paced, startup environment
  • Proven ability to provide professional and concise communications
  • Ability to secure a notary license
Responsibilities
  • Provide exceptional customer service to both internal and external customers
  • Partner with Customer Operations to ensure a smooth post close mortgage process
  • Operate independently to prioritize work based on investor delivery expiration and closing dates
  • Be process focused and continuously look for opportunities for improvements and efficiencies
  • Review original closing documents to ensure they were properly executed
  • Monitor closing packages and/or check credit packages into proprietary system
  • Follow up on, review, and/or request corrections on all trailing documents
  • Obtain and submit supporting documentation to clear any recording needs and errors
  • Cure exceptions by contacting Settlement agents, Borrowers, and other third party vendors
  • Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans
  • Monitor, track and process Assignments of Mortgage from our partners
  • Audit files and reporting according to guidelines and report out recurring issues and trends to management
  • Other Duties as assigned

Figure's mission is to transform financial services through blockchain, bringing speed, efficiency, and savings to both consumers and institutions.

Company Stage

Series D

Total Funding

$1.9B

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-13%

2 year growth

-19%

Benefits

Health & wellness - Figure pays 100% of premium costs for employees and dependents for medical, dental, and vision insurance (with the exception of costs associated with the buy-up medical plan.)

Continuing education - Figure will reimburse eligible employees for approved continuing education that either offers growth in an area related to his or her current position or that may lead to promotional opportunities.

Flexible time off - We offer 10 company-wide holidays plus one personal holiday, generous Flexible Time Away (FTA), Paid Time Off (PTO), and Paid Parental Leave.

Bonus & stock options - Figure’s Bonus Plan recognizes and rewards eligible employees’ efforts and contributions. Eligible employees are also granted an option to purchase a set number of shares of Figure’s common stock.