Junior Case Advocate

Junior Case Advocate

Location: Irvine, CA | On-site || Department: Case Advocate Department || Employment Type: Hourly, Full-time

About the Role

Are you passionate about helping people work through challenges with empathy and precision? As a Junior Case Advocate, you’ll provide critical support to our Case Advocates and clients, keeping cases moving and making sure every client feels cared for throughout their tax resolution journey. We invest in developing our Junior Case Advocates into Case Advocates, so this is a great fit for people who want to grow.

What You’ll Do

• Serve as a friendly point of contact for clients by phone, helping with document collection, scheduling appointments, and answering final questions during case closings.
• Step in for Case Advocates when they’re out, handling urgent cases, call-back requests, and client communications.
• Re-engage unresponsive clients, using de-escalation skills to rebuild trust and keep cases on track.
• Partner with the Customer Service team to handle inbound calls while managing multiple priorities.
• Take ownership of Third-Party Origination (TPO) cases, conducting closing calls and making sure clients leave with clarity and confidence.

What You Bring

• High school diploma or equivalent; case management or high-volume call center experience preferred.
• Strong written and verbal communication skills, with a proven ability to de-escalate tense situations calmly and professionally.
• Tech-savvy and comfortable using Google Suite, Microsoft Office, CRM systems, and other standard business tools.
• Highly organized and detail-oriented, able to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Why You’ll Love Working Here

• Impact - Every day, you’ll help real people escape financial stress and rebuild their lives.
• Growth - We’re a rapidly expanding company with a clear path from Junior Case Advocate to Case Advocate.
• Supportive Culture - We value collaboration and continuous learning.
• High Client Satisfaction - With thousands of 5-star reviews, our clients consistently praise our expertise and results.

We’re looking for passionate, driven individuals who want to make a real difference while building a rewarding career in a purpose-driven organization.

Compensation

Hourly Pay: $22.00 per hour.

Commission: This position is not eligible for commission.

Total Compensation: Actual compensation will vary based on hours worked, including overtime as needed.

Pay Transparency Statement: The pay rate for this position is $22.00 per hour. This rate represents the Company’s good-faith estimate of the pay it reasonably expects to offer at the time of hire.