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Black Box

End-to-end digital infrastructure and IT services

Project Manager

Project ManagementConfirmed live in the last 24 hours
Full-timeUnited StatesNo salary listedIn-person

About the Job

Requirements

  • Owns and manages project-specific delivery, with responsibility for day-to-day resource management and project statement-of-work execution.
  • Deliver project outcomes in adherence to service-level agreements and contractual requirements.
  • Manage project reviews, resource planning, project budgets, and service-level agreements.
  • Track employee motivation and customer satisfaction scores, and maintain a healthy project work environment to help control employee attrition.
  • Provide technical oversight for the project and resolve day-to-day problems.
  • Manage resource assignments, staffing, release, and training.
  • Drive process maturity by adopting best practices shared by the assurance team.
  • Execute projects in line with planned utilization, shoring, and pyramid ratios to align operational metrics with planned margins.
  • Share project-specific issues concerning resource requirements, underperformance, and scope with account delivery managers and horizontal heads.
  • Conduct periodic reviews and performance evaluations of project resources, provide regular feedback to drive improvement, and validate and approve timesheets on time.
  • Track project-specific key performance indicators and report them in the prescribed format; provide account delivery managers with inputs for account-level tracking.
  • Forecast resource costs for existing projects and provide inputs to account delivery managers.
  • Support account delivery managers in identifying and implementing margin-improvement initiatives.
  • Coordinate with the solutioning team on technical onboarding and understanding the solution deployed in the project.
  • Onboard resources, assign roles and responsibilities, assess training needs, and create a project-specific delivery plan aligned with the overall project plan.
  • Coordinate account governance activities with account delivery managers and provide finance with invoicing and work-in-progress revenue inputs; validate project costs recorded in the profit-and-loss statement.
  • Support account delivery managers in establishing strong connections with key client stakeholders through frequent communication and periodic check-ins.
  • Support account delivery managers, account managers, and horizontal heads in resolving technical queries and escalations.
  • Coordinate regularly with account delivery managers on delivery execution, project planning, margin initiatives, client engagement, resourcing decisions, and account/project governance.
  • Share inputs on growth and innovation investment plans with the horizontal head; the horizontal head and global service organization lead submissions to the investment committee.
  • Work with account delivery managers to identify and pursue account growth opportunities.
  • Collaborate with delivery assurance and quality management teams to incorporate delivery excellence and productivity initiatives into the delivery model.
  • Work with finance on financial reporting and customer billing.

Responsibilities

  • Own and manage project-specific delivery and execute the project statement of work, ensuring delivery and cost excellence.
  • Drive delivery execution and excellence in accordance with service-level agreements and contractual requirements.
  • Manage project reviews, resource planning, budgets, and service-level agreements.
  • Provide technical oversight and resolve day-to-day project issues.
  • Assign tasks, staff and release resources, and coordinate training.
  • Maintain project operational delivery excellence and drive process maturity through adoption of assurance-team best practices.
  • Manage utilization, shoring, and pyramid ratios to meet planned project margins.
  • Conduct project-resource reviews and performance evaluations, provide regular feedback, validate timesheets, and drive performance improvement.
  • Lead governance activities for the project and support account-level governance.
  • Monitor project key performance indicators and report results in the prescribed format.
  • Forecast resource costs and support identification and implementation of margin-improvement initiatives.
  • Coordinate technical onboarding and solution understanding with the solutioning team.
  • Onboard resources, assign roles and responsibilities, assess training needs, and create the project-specific delivery plan.
  • Coordinate account governance and provide finance inputs for invoicing and work-in-progress revenue; validate project costs in the profit-and-loss statement.
  • Support client relationship building through frequent communication and periodic stakeholder check-ins.
  • Support technical query and escalation resolution.
  • Coordinate project and account governance with account delivery managers, including delivery, planning, margin initiatives, client engagement, and resourcing decisions.
  • Share growth and innovation investment inputs with the horizontal head.
  • Identify and pursue account growth opportunities with account delivery managers.
  • Collaborate with delivery assurance and quality management on delivery excellence and productivity initiatives.
  • Work with finance on financial reporting and customer billing.
  • Monitor utilization percentage, client satisfaction, attrition, and project overruns.
  • Track delivery efficiency metrics, including span of control, pyramid, and shoring, and delivery quality scores, including red projects, service-level agreement compliance, cost of quality, and cost of poor quality.

About the Company

Black Box

End-to-end digital infrastructure and IT services

Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.

Company size
Not listed
Company stage
IPO
Headquarters
Plano, TX
Founded
1976

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