Quality Assurance Technician

ABOUT COOLIT, AN ECOLAB COMPANY

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally. 

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022,

CoolIT's rapid growth is capturing global attention. 

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team. 

WHAT YOU’LL DO: 

Role: 

Responsibilities: 

• Support the planning and execution of internal audits in accordance with ISO 9001 requirements.
• Assist in maintaining the internal audit program, audit schedules, and related documentation.
• Prepare audit checklists, supporting documentation, and audit records.
• Participate in internal audits and document audit findings, observations, and opportunities for improvement.
• Support the identification and documentation of non-conformities and assist with root cause analysis.
• Track corrective and preventive actions (CAPA) and follow up to support timely closure.
• Support compliance with ISO 9001 requirements and preparation for external certification and surveillance audits.
• Maintain and update Quality Management System documentation, procedures, work instructions, and quality records.
• Assist with monitoring audit findings and quality performance metrics and escalate issues as required.
• Support process audits across manufacturing operations including CDUs, cold plates, and rack integration.
• Verify compliance of manufacturing processes with established procedures, specifications, and quality requirements.
• Collaborate with engineering, operations, supply chain, and other cross-functional teams to support quality and continuous improvement initiatives.
• Assist with quality investigations, data collection, documentation, and follow-up activities.
• Provide support and guidance to employees regarding quality requirements, documentation, and audit processes.
• Ensure all quality activities and records are completed accurately, consistently, and in accordance with company procedures.
• Support the Quality team in maintaining the highest standards of quality, compliance, and professionalism.

Basic Qualifications: 

• College or Technical Diploma in Engineering Technology, Quality Management, Manufacturing, or a related technical field.
• 2+ years of experience in Quality Assurance, Quality Control, manufacturing, auditing, or a related technical environment.
• Experience working in a manufacturing environment with established quality processes and documentation.
• Legally authorized to work in Canada without company sponsorship.

PreferredQualifications: 

• Experience supporting internal audits or working within an ISO 9001 Quality Management System.
• ISO 9001 Internal Auditor or Lead Auditor training is an asset.
• ASQ certification or ASQ-related quality training is an asset.
• Experience in data center infrastructure, thermal management systems, liquid cooling systems, or industrial manufacturing is an asset.
• Familiarity with corrective action, root cause analysis, and continuous improvement methodologies.
• Experience working with manufacturing documentation, procedures, inspection records, and quality metrics.

Skills:

• Working knowledge of ISO 9001 requirements and internal audit principles.
• Strong attention to detail and accuracy when reviewing documentation and processes.
• Ability to identify process gaps, non-conformities, and opportunities for improvement.
• Familiarity with Quality Management Systems (QMS) and quality documentation.
• Strong analytical, organizational, and problem-solving skills.
• Good interpersonal, verbal, and written communication skills.
• Ability to work effectively with cross-functional teams and manufacturing personnel.
• Strong follow-up and organizational skills to track audit findings and corrective actions.
• Ability to understand technical processes, drawings, specifications, and manufacturing requirements.
• Ability to work independently while knowing when to escalate issues to the Quality Assurance Lead Auditor.
• Familiarity with data center infrastructure and liquid cooling system manufacturing environments is an asset.
• High level of accountability, professionalism, and commitment to quality.

WHY COOLIT? 

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values. 

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes: 

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.
• Company-funded RRSP contributions to support your long-term financial goals.

We thank every candidate in advance, however, only those selected for an interview will be contacted. 

Successful candidates for this position will be required to undergo background checks including criminal records check and education. 

During pre-screening, we may use an AI tool, supported by human oversight, to efficiently manage tasks such as resume screening and/or interview scheduling. All hiring decisions are made by human reviewers.

Successful candidates will be required to undergo pre-hire background checks as a condition of employment.