$16.13 - $22.27/hr+ $1.00 per hour differential + Spanish-speaking incentive
Entry, Junior, Mid
White Rock, NM, USA
In PersonOccasional travel between branch locations may be required.
About the job
Requirements
A minimum of six months of similar or related experience for Level I, with strong cash-handling and customer-service experience.
One to three years of similar or related experience for Level II.
A minimum of two years of teller experience for Level II, with experience in multitasking, cross-selling, and problem resolution while providing excellent customer or member service.
Three to five years of similar or related experience for Senior.
A high school education or GED.
Ability to handle sensitive information with complete confidentiality and professionalism.
Good communication and personal-computer skills.
Critical-thinking and effective problem-solving ability.
Proficiency with a 10-key calculator, Windows, and other Microsoft Office products and applications.
Ability to remain seated or standing for extended periods while operating a computer and other office equipment.
Manual dexterity for typing, using a mouse, and handling documents.
Ability to occasionally reach, bend, manipulate objects, and lift up to 50 pounds.
Required visual and auditory acuity for reading documents, creating content, and communicating effectively.
Responsibilities
Assist credit union members with their financial needs in a professional, friendly, knowledgeable, and timely manner.
Demonstrate working knowledge of the applicable core system, including loan and deposit platforms.
Process paying and receiving transactions, including deposits, loan payments, cashier’s checks, gift and travel cards, account closures, stop payments, address-file maintenance, product and service inquiries, and problem resolution.
Maintain and balance operating cash daily.
Greet members and guests, establish rapport, and direct them to the appropriate area.
Promote a needs-based member-education culture within the branch and identify opportunities to promote credit union products and services while meeting or exceeding member-education goals.
Work effectively in a team environment and contribute to the success of the branch and organization.
Comply with regulations and security procedures and complete mandatory annual compliance courses.
Support Monday through Saturday member-service hours.
Perform other related job duties as assigned.
Desired Qualifications
Experience with multi-tasking, strong attention to detail, cross-selling, and problem resolution for Level II.
Occasional travel between branch locations.
Availability for periodic extended hours to meet project deadlines or support events.
Description
The BXP Specialist provides professional, friendly, and efficient service to members by assisting with financial transactions and account management. Responsibilities include processing deposits, loan payments, cashier’s checks, and other account services, maintaining and balancing cash daily, and answering inquiries about products and services. The BXP Specialist promotes member education, identifies opportunities to recommend credit union solutions, and ensures compliance with regulations while contributing to the success of the branch and organization.
Join Our Team at Del Norte Credit Union! We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.
Location
White Rock Branch in White Rock, NM
Schedule
Schedule requires supporting Monday – Saturday member service hours.
Essential Functions & Responsibilities:
Level I & II :
Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner.
Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
Process paying and receiving transactions to include: deposits, loan payments, cashiers checks, and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance, answering questions about products and services, and problem resolution. Maintain and balance operating cash daily.
Maintain and balance operating cash daily
Greet members/guests to establish rapport and direct to appropriate area.
Promote a needs based member education culture within the branch to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
Work effectively in a team environment contributing to the success of the branch and organization.
Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
Perform other related job duties as assigned.
Salary
Level I: $16.13 – $20.17 per hour
Level II: $17.81 – $22.27 per hour
New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget.
Performance Measurements:
This role is eligible for a $1.00 per hour differential. This differential will be added to your hourly rate. If you depart this role, your hourly rate will be REDUCED by this $1.00 per hour differential.
Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.
Requirements
Experience:
Level I:
A minimum of six months of similar or related experience. Strong cash handling and customer service experience.
Level II:
One year to three years of similar or related experience. A minimum of two years of teller experience. Experience in multi-tasking, strong attention to detail, cross-selling, and problem resolution while providing excellent customer/member service experience.
Senior:
Three years to five years of similar or related experience.
Education:
A high school education or GED.
Interpersonal Skills:
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
Ability to handle sensitive information with complete confidentiality and professionalism Professional appearance and demeanor Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values Conduct themselves and members fairly, ethically, and with confidence Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities Must have good communication and PC skills Critical thinker and effective problem solver Collaborative service skills Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications
Physical Requirements:
This position is primarily sedentary and requires the ability to remain seated or standing for extended periods while operating a computer and other office equipment. Manual dexterity is needed for typing, using a mouse, and handling documents. The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 50 pounds. Visual and auditory acuity are required for reading documents, creating content, and communicating effectively. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.
Work Environment
The role requires occasional travel between branch locations and may include periodic extended hours to meet project deadlines or support events. Employees may experience occasional exposure to outdoor conditions while traveling.