Oracle Utilities Field Service Solution Architect

About Apex IT:

Apex IT is a global consulting firm that provides award-winning services to transform customer, employee, and student experiences. Our Salesforce and Oracle experts understand the transformative power of Salesforce and Oracle platforms in driving business growth and success. We guide businesses through the entire Salesforce implementation process, from planning and configuration to customization and integration. We provide end-to-end consulting, implementation, and migration services for Oracle Cloud applications. Whether it's Oracle CX, HCM, ERP, SCM, or EPM, our experts help businesses leverage the power of the cloud to enhance agility, scalability, and cost-efficiency. 

In addition to consulting, our digital marketing agency, Apex Theorem, focuses on driving digital transformation. Our Marketing Acceleration Advisors create proprietary, results-driven solutions that increase lead conversion, enhance customer engagement, and drive revenue growth.

With our headquarters in the US and a strong business unit in India, we are excited to begin expanding into Colombia. This expansion will allow us to leverage Colombia's growing tech talent pool, strengthening our capabilities and positioning us for an even greater impact. 

Job Title: Oracle Utilities Field Service Solution Architect

Classification: Exempt under the Fair Labor Standards Act (FLSA)

Reports to: President

Work Location/Travel: Work is remote or on-site. Percentage of travel, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies. This resource must be willing and able to travel as required by the customer project. This is generally negotiable, but not always, and could be as high as 75%.

Job Summary:

The Oracle Utilities Field Service Solution Architect leads the design and implementation of Oracle Field Service solutions for electric, gas, and water utility organizations. The ideal candidate will possess deep knowledge of utility field operations, including metering, service orders, outage response, inspections, and customer service processes. This role will partner with utility business leaders, operations teams, and IT stakeholders to deliver integrated Oracle solutions that improve workforce efficiency, customer experience, and operational performance.

Essential Functions:

• Lead the architecture, design, and delivery of Oracle Field Service solutions for electric, gas, and water utility clients.
• Facilitate discovery workshops with utility business stakeholders to define requirements, business processes, and transformation objectives.
• Design end-to-end field service solutions supporting utility operations, including:
• Meter installation, exchange, and maintenance
• Service connections and disconnections
• Outage response and restoration
• Field inspections and compliance activities
• Work order and asset maintenance processes
• Develop solution architectures that integrate Oracle Field Service with Oracle Utilities applications, including CC&B, C2M, MDM, WAM, and Outage Management solutions.
• Serve as the primary advisor to utility operations leaders, field service managers, dispatch teams, and executive stakeholders throughout project delivery.
• Lead business process assessments and recommend best practices for scheduling, routing, workforce utilization, customer appointment management, and mobile workforce enablement.
• Define integration, data migration, and technical architecture strategies to support enterprise utility ecosystems.
• Collaborate with project managers, functional consultants, developers, and client teams to ensure successful solution delivery.
• Provide leadership during solution design reviews, architecture governance sessions, testing activities, and production deployments.
• Support business development efforts by participating in client presentations, solution demonstrations, proposal responses, and project estimation activities.
• Identify opportunities to improve operational performance, customer service, field productivity, and regulatory compliance through Oracle technology solutions.

Duties/Responsibilities:

• Stay up to date on Oracle updates, certifications, and industry trends.
• Contribute to internal knowledge base and reusable solution assets.
• Provide architectural leadership on multiple client engagements simultaneously.
• Participate in staffing, interviewing, and onboarding of new consultants when required.
• Review and validate project deliverables to ensure architectural consistency and quality.

Competency:

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly across business and IT.
• Ability to work independently and collaboratively across teams.
• Detail-oriented with a focus on system accuracy and reliability.
• Integrity & Trustworthiness: Demonstrates honesty, transparency, and ethical decision-making.
• Executive Presence: Confident and professional demeanor, capable of commanding respect in high-level discussions.
• Emotional Intelligence: Strong self-awareness, resilience, and the ability to navigate complex interpersonal dynamics.
• Exceptional ability to manage and resolve conflicts effectively while maintaining positive relationships.
• Strategic Decision-Making: Balances the needs of the company, customers, and partners to drive long-term success.
• Relationship Building: Proven ability to foster and maintain strong professional connections.
• Flexible and responsive to changing business needs and priorities.
• Follow-Through & Accountability: Ensures tasks are completed efficiently with attention to detail.
• Team Player: Works collaboratively across teams to achieve shared goals.
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
• Skilled in Microsoft Office Suite and related business software.

Supervisory Responsibilities:

• May assist with training members of the technical staff.
• May conduct interviews.
• Assigns duties and responsibilities and oversees workflow of project staff.
• May conduct project performance evaluations that are timely and constructive.

Work Environment:

The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.

Physical Requirements:

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting, lifting, and/or driving.

Position Type and expected hours of work:

• Full time work during Apex IT business hours and, at times, outside of business hours, if required.

Required Education and Experience:

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• 8+ years of Oracle Field Service experience, including multiple implementations for electric, gas, or water utilities.
• Deep understanding of Oracle Utilities applications, utility operations, metering, outage management, customer service, and service-order management required.

• Strong understanding of cloud architecture, service delivery, and Oracle Cloud Infrastructure (OCI).
• Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, and system integration tools.

Desired Education and Experience:

• Oracle certifications (e.g., Oracle CX Service Cloud, Oracle Field Service Cloud).
• Experience with ITIL practices and change management.
• Knowledge of other Oracle CX or ERP modules is a plus.
• Familiarity with mobile field service device configurations and support.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Apex IT US Benefits

Health Benefits

• Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc
• Health Savings Account (HSA)
• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose
• Dental Insurance Options
• Vision Insurance Options
• Critical Illness Insurance
• Accident insurance
• Hospital Indemnity Insurance

Financial Benefits

• Profit-Sharing Program
• 401(k) Program (available after eligibility period)
• Travel Incentive
• Employer-Paid Life and Accidental Death & Dismemberment Insurance
• Employer-Paid Short-Term Disability
• Employer-Paid Long-Term Disability
• Dependent Care Flexible Spending Account (FSA)
• Bi-Weekly Pay via Direct Deposit
• Employee Discount Marketplace

Voluntary Benefits

• Life Insurance
• Pre-Paid Legal
• Pet Insurance

Work-Life Balance

• Paid Time Off, Paid Sick Leave, Paid Holidays
• Flexible Scheduling
• Remote Work
• Learning and Development Activities
• Employee Assistance Program