Casual Retail Specialist
Maui Jim
Casual Retail Specialist
Maui Jim
Polarized sunglasses with UV protection
Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.
At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.
If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~
The major function of this position is:
To create a welcoming and meaningful experience for all visitors to Maui Jim Sunglasses, we share our story, history, and core values of quality, craftsmanship, and adventure. You will assist customers with style selection, service, and repair needs, addressing any concerns promptly, all while promoting and selling our brand.
Available Shift Hours:
Flexible retail mall hours range from 10:00 AM to 8:00 PM (Sunday through Saturday)
Must commit to at least 24 hours per week.
Candidates must be available to work weekends, evenings, and holidays as required
Hourly Wage: $24.00, plus retail commissions.
Location: Kaanapali , Hawaii
The primary responsibilities and duties of this position are:
Warmly greet and professionally assist all customers and vendors.
Collaborate with the team to achieve retail goals and expand the customer base, maintaining high service standards.
Engage customers through active listening, providing expert assistance in sunglass fitting, style selection, and after-sale services.
Demonstrate a strong understanding of Maui Jim products and heritage.
Serve as a subject matter expert on all product lines, including technology, lenses, materials, fit, and prescription capabilities.
Merchandise and maintain the retail store's appearance for a positive customer experience.
Protect Maui Jim assets by following loss prevention procedures.
Maintain daily inventory control and replenishment, identifying and resolving inventory discrepancies.
Support the Point-of-Sale process, adhering to all register procedures.
Foster a positive service culture through effective communication.
Monitor merchandise cleanliness and display, restocking as needed.
Restock and merchandise according to Maui Jim standards, with attention to detail in back-of-house operations and store maintenance.
Proactively address customer concerns, escalating issues as needed.
Inventory, organize, and clean the retail space daily.
Assist with all aspects of walk-in repairs.
Work as a team player to meet team goals.
Project a professional image.
Identify inventory gaps and place fill-in orders.
Assist with onboarding and team development.
Perform all other work-related duties as requested or required
Physical Requirements:
Ability to use various frame repair tools
Ability to lift 50 pounds
Ability to use ladders and stairs
Ability to stand and sit for extended periods
Must be able to travel to assigned store with reliable transportation
Ability to use a POS System and perform data entry and type 20-30 wpm
Ability to manage conflicting priorities and work at a fast pace
Project a professional image for customers
Special Requirements:
Excellent time management and organizational skills
Good hand-eye coordination
Strong verbal and written communication abilities
Some experience in leading, mentoring, or delegating tasks to others
Quick learner
Detail-oriented with strong problem-solving and analytical skills
Adherence to uniform and name tag requirements
Strong independent work ethic
Aloha Spirit
Strong interpersonal skills
Desired Qualifications
High school graduate plus1 year hospitality or customer experience (e.g., guest resolution, navigating difficult conversations)
Work Shift:
Special Language Requirement (If Applicable):
Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.
Benefits Included:
Low Insurance Premiums on Medical, Dental, and Vision
Flexible Spending Accounts
Health Savings Accounts (with Company Match)
Short Term and Long-Term Disability
Voluntary Critical Illness, and Accident Coverages
Tuition Reimbursement
Paid Paternity and Maternity Leave
Paid Time Off
Paid Holidays
Company Paid Life AD&D Insurance
Voluntary Life & AD&D Insurance
401K Match
Paid Bereavement
Employee Assistance Program
The benefits listed above apply to U.S. roles and may vary by state or country.
Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.
Maui Jim makes sunglasses that protect eyes from the sun and glare. Their sunglasses use PolarizedPlus2 lenses that block all UV rays and reduce reflected glare, while boosting color, detail, and clarity. The product works by filtering light and polarizing glare for better vision in bright conditions. Maui Jim stands out with strong customer service, a sunny brand image inspired by Maui, and a reputation for high-quality lenses that earn UV protection recognition from the Skin Cancer Foundation. They are part of Kering Eyewear, a luxury group, which helps distribute their products in more than 100 countries. The company’s goal is to provide effective eye protection and enhanced vision through premium sunglasses and attentive service, positioning itself in the premium market while expanding globally.
Explore more opportunities at Maui Jim