At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Procurement Category Support Analyst
Why We Have This Role
The Qualtrics Procurement team has recently embarked on an extensive transformation of our Procurement operating model with a focus on implementing industry best practices and optimizing third party spend. The Category Support Analyst will be an invaluable part of the team, supporting one or more Category Leads with the management of a portfolio of strategic spend categories. In this role, you will conduct market and spend analytics to inform global category strategies, as well as in flight sourcing initiatives. You will also be directly responsible for sourcing select new spend requests and / or renewals at the discretion of the Category Lead. This could involve qualification of potential vendors, facilitation of supplier negotiations, management of stakeholder updates as well as execution of the required administrative activities. The role will report to the Procurement Operations Lead with a strong “dotted line” into the appropriate Category Lead(s); it will allow the right candidate to develop insight on multiple categories, providing ample opportunity for progression up through the Procurement organization.
How You’ll Find Success
- Demonstrating an ability and drive to learn within a fast-moving team, while being able to demonstrate proactiveness and enthusiasm for Procurement
- Operating as a team player within Procurement who effectively collaborates with peers, business stakeholders and cross-functional partners (i.e., IT, finance, HR, legal)
- Listening to and appropriately addressing stakeholder feedback regarding quality of work and work prioritization
- Providing flexible and creative Procurement support, while exhibiting high standards of corporate governance and process compliance
- Successfully executing work in line with leadership and stakeholder expectations and agreed KPIs
How You’ll Grow
- Lead with Influence: Develop your leadership skills, inspiring and motivating your team to achieve exceptional results.
- Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.
- Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics’ overall success.
- Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.
- Learning on the go: Have an open mind and willingness to learn from best in class procurement specialists
Things You’ll Do
- Facilitate execution of the sourcing process for renewals or new spend requests, under the guidance of the relevant Category Lead(s)
- Support Category Lead(s) with the development of key category deliverables, including annual Category Plans, Supplier Scorecards, etc.
- Support Category Lead(s) by conducting regular spend analysis to identify insights and opportunities by category, subcategory, business unit and geography, or as required
- Support Category Lead(s) with other ad hoc category-specific activities
- Execute purchase orders associated with aforementioned requests
- Assist business stakeholders and / or Shared Services team with questions or escalations related to sourcing activities within your scope
- Ensure applicable policies and procedures are followed throughout the source-to-contract process to mitigate and minimize risks to Qualtrics and its clients and partners
- Ensure timely and accurate documentation of savings, in accordance with FP&A guidelines
- Perform required contract management activities, including processing amendments, monitoring expiration dates, updating supporting documentation, etc..
- Establish relationships with business stakeholders and frequent requestors and act as an ambassador for Procurement
What We’re Looking For On Your Resume
- 2+ years experience in Procurement, Supply Chain or related field
- A foundational understanding of Procurement processes, including but not limited to Category Planning, Strategic Sourcing and Supplier Relationship Management
- Proven ability to multitask and prioritize a portfolio of work, while meeting established deadlines
- Strong data analytics and visualization skills, with a proven ability to generate relevant insights
- Strong written and verbal communication skills
- Proficiency in Microsoft Office programs including Word, Excel and PowerPoint
- Relevant category experience would be an asset
- Bachelor’s Degree in Procurement, Engineering, Business, Finance, or related subject preferred
What You Should Know About This Team
- CFO & Finance leadership team are highly invested in making finance build a strong team culture
- Abundant learning opportunities - the leadership team prioritizes continual learning
Our Team’s Favorite Perks and Benefits
- Generous 401(k) Match
- Amazing Q-Group Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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