NMS ServiceNow Software Designer - IT Software Developer 2
About the job
- Candidate must have 10 years of experience, which may be a combination of work history and education, with stated equivalents of a doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associate's and 8 years, or high school diploma and 10 years.
- Compliance with Department of Defense 8140 Information Assurance Technical Level 2 is required.
- At least 1 year of relevant ServiceNow experience, which may combine work history, education, and training, is required.
- Experience working within the concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle is required.
- Experience with at least one of Agile, Scrum, or the software development lifecycle is required.
- Ability to perform complex technical tasks with minimal supervision and work effectively with others is required.
- Ability to process and analyze customer-submitted information and trouble calls, make determinations, and provide and implement solutions is required.
- Working knowledge of ServiceNow or other IT service management platforms is required.
- Experience with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook, is required.
- Ability to work independently with local and geographically diverse team members and use effective time management to meet deliverable timelines is required.
- Strong organizational skills, including attention to detail, multitasking, and critical thinking, are required.
- Ability to work in a professional office team environment and adapt to changing customer priorities is required.
- Strong written and verbal communication skills for working effectively with clients and team members are required.
- Deploy, administer, develop, and integrate the ServiceNow suite on Red Hat Enterprise Linux and Windows, collaborating with database developers on MariaDB connectivity, schema, and performance requirements.
- Work within Agile/Scrum and software development lifecycle processes to plan, build, test, and deliver ServiceNow features, and participate in stand-ups, sprint planning, reviews, and retrospectives.
- Collaborate with project managers and technical leads to communicate status, risks, and technical challenges, and provide estimates and technical input.
- Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator, government off-the-shelf software, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
- Create and maintain technical documentation, including design specifications, runbooks, and user guides, and support user handoff training when required.
- Monitor application performance and availability, build dashboards and alerts, and proactively remediate issues.
- Implement security hardening and compliance controls; support risk management framework authorization and accreditation by producing artifacts, remediating findings, and applying Defense Information Systems Agency Security Technical Implementation Guide/Security Content Automation Protocol benchmarks and customer-specific requirements.
- Contribute scripts using Ansible, Python, Terraform, and PowerShell to automate ServiceNow deployments and related tasks, and assist in creating test, validation, and verification scripts.
- Troubleshoot and resolve complex system and service issues, perform and document root cause analysis, and implement corrective actions.
- Conduct system performance analysis and tuning to optimize configurations and throughput.
- Execute engineering tasks across the software development lifecycle, follow change and release processes, and deliver within scope and schedule.
- Package and deliver engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate.
- Perform additional duties as assigned to support evolving business and technical requirements.
- ServiceNow Certified System Administrator certification is desired.
- Cross-platform and integration experience with Windows, Linux, Android, Juniper, and Cisco is desired.
- Experience developing and scripting within ServiceNow using JavaScript, and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell is desired.
- Experience with databases, including MariaDB, is desired.
About the company
AT&T sells mobile phone plans and home internet to households and businesses across the US, and runs a wireless business in Mexico. Its business rests on two networks: a nationwide 5G wireless network and a fiber internet network that is replacing its old copper phone lines. Companies and government agencies also buy private networks, security and connectivity services from its business unit. Most revenue comes from monthly service plans plus device installment payments, and the company pushes customers to combine phone and home internet. AT&T Inc. began in 1983 as Southwestern Bell, took the AT&T name after buying its former parent in 2005, and is based in Dallas, Texas.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dallas, Texas
Founded
1983
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Simplify's Take
What believers are saying
- Fiber is AT&T's main growth bet: it targets over 40 million fiber locations by December 2026.
- Fiber growth includes acquisitions: AT&T's February 2026 purchase of Lumen's consumer fiber unit added over 1 million customers.
- AT&T is investing in offices: a $1.35 billion Plano campus, announced January 2026, will house nearly 6,000 staff.
What critics are saying
- Debt stays high for years: AT&T expects about three years after its EchoStar purchase to restore its 2.5x debt target.
- The workforce is shrinking: AT&T's headcount fell from about 141,000 to 133,000 in the year to December 2025.
- FirstNet depends on Washington: a federal authority oversees AT&T's first-responder contract and needs renewal from Congress.
What makes AT&T unique
- AT&T runs the national first-responder network: its FirstNet federal contract lasts until 2042.
- AT&T bought more airwaves in July 2026: its $23 billion EchoStar deal added spectrum across about 400 markets.
- AT&T sells phone and home internet together: 42.5% of its advanced internet homes also used AT&T wireless.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
Adoption Assistance
Disability Insurance
Life Insurance
Employee Assistance Programs
Wellness Program
Employee Discounts
Growth & Insights and Company News
6 month growth
-7%1 year growth
-7%2 year growth
-7%AT&T shares trade at 7.2 times earnings, against 22.3 for the median S&P 500 company. The stock fell 8.8% over the past year, while the S&P 500 returned 17.3%. The telecoms group kept 20.6% of sales as operating profit, above the 18.5% median. It spent $8.0 billion on dividends and the same amount on buybacks over the period. Revenue grew 2.6%, against 8.3% for the median S&P 500 company. AT&T is replacing copper with fiber and plans to reach 8 million new locations in 2026. Debt equals 104.3% of its market value, against 20.6% for the S&P 500. Buybacks and dividends will total about $18 billion in 2026, essentially all of expected free cash flow.
Itron and AT&T are integrating Itron's 500G Cellular Gas Module and 500W Cellular Water Module with AT&T's nationwide LTE-M network. The move gives gas and water utilities another way to collect meter data remotely and securely, announced October 12, 2026. Utilities can gather consumption, event and alarm data over cellular without deploying and maintaining extra communications infrastructure. Itron says this helps streamline operations, reduce truck rolls and improve visibility into gas and water systems, including faster leak detection. Earlier this year, Itron extended its UtilityIQ head-end software to support both modules, letting utilities manage cellular and mesh networks together. "We're giving utilities greater flexibility to choose the communications approach that best supports their operational objectives," said John Marcolini, senior vice president of Networked Solutions at Itron.
AT&T is expanding its fiber network and satellite coverage while Starlink Mobile moves into wireless. In early October 2026, the company introduced Apple's iPhone Duo foldable and joined joint ventures to extend fiber and satellite-enabled coverage to underserved US areas. SpaceX's $8 billion spectrum purchase for Starlink Mobile raises questions about AT&T's competitive position. AT&T's fiber venture with Global Infrastructure Partners and CPP Investments combines Gigapower and Forged Fiber 37 into a wholesale platform. The company aims to reach more than 60 million fiber locations by 2030 without heavy capital spending. Simply Wall St projects $137.1 billion in revenue and $18.7 billion in earnings by 2029, and puts fair value at $29.05. Some analysts expect earnings to fall to about $17.2 billion by then.
AT&T announced promotional offers for the new iPhone Duo and iPhone 18 Pro models, available for pre-order 16 October and general availability 23 October. New and existing customers receive up to $1,200 off with eligible trade-in. Switchers get up to $800 to pay off current devices. iPhone Duo marks Apple's first foldable device, featuring a 7.6-inch inner display and 5.4-inch outer display. The lineup includes iPhone 18 Pro and iPhone 18 Pro Max, all powered by A20 Pro processors. AT&T pairs the devices with its Next Up Anytime programme, allowing annual upgrades for $10 monthly. The company emphasises its converged fibre and wireless network, which Ookla data shows delivers the fastest speeds for dual subscribers. All offers are backed by AT&T's guarantee programme.
AT&T to streamline legal work with OpenAI partnership. 9 October 2026 AT&T has partnered with OpenAI to explore how AI can improve the way its in-house legal team works. As a flagship legal design partner, AT&T will work with OpenAI to develop and test AI-powered tools for everyday legal tasks, while ensuring lawyers remain responsible for key decisions. The partnership builds on AT&T LegalEdge, an AI-focused initiative launched in January 2026. The company revealed the programme has already handled nearly 100 matters in its first six months and aims to improve how legal knowledge is stored, shared and used across the company. Under the plans, AI agents could answer common legal questions or gather information to help lawyers prepare advice. However, the telecom giant said confidentiality, accountability and human oversight will remain central to the process. AT&T Senior Executive Vice President and General Counsel, David McAtee: "AI gives legal departments an opportunity to do more than improve individual productivity. It gives us an opportunity to rethink how legal work moves through an organisation, how institutional knowledge is retained and how our lawyers focus their time. "Together with OpenAI, we are building an AT&T Legal Department-wide capability designed to make our knowledge and expertise more accessible to every AT&T organisation we serve. AI can expand what we do and how quickly we do it. Legal judgment remains human." OpenAI GM Legal Industry, Jason Boehmig, added: "AI can help in-house legal teams play an even greater role in advancing the business, from evaluating new opportunities to helping teams make informed decisions and act on them. "AT&T is helping lead the way by rethinking how its legal expertise and institutional knowledge can serve the entire company. Together, we're exploring how AI can put that knowledge to work across the business, with lawyers' judgment at the centre." AT&T SVP and Chief Compliance Officer, Bill Ryan, concluded: "Success will not be measured by how much technology we deploy. "It will be measured by whether we improve quality, make knowledge more accessible, build reusable capabilities, and give our legal professionals more capacity for the work that requires experience and judgment. This partnership is about doing that responsibly, in real workflows and at enterprise scale."